Team learning on messy problems
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Mahwah New Jersey : Lawrence Erlbaum Associates
InSessa, V.I.; London, M. (ed.), Group Learning at Work: How Groups Become Adaptable, High Performing Teams, pp. 245-286
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Methodenleer - t/m 2007
Sessa, V.I.; London, M. (ed.), Group Learning at Work: How Groups Become Adaptable, High Performing Teams
Concentrates on procedures used to foster group learning for a particular type of problem, the so-called messy problem. The distinctive feature of messy problems is that the people involved have different ideas on what the problem is or whether there even is a problem. Nevertheless, those involved in the problem depend on one another as some form of cooperation is needed to improve the situation. In other words, a process of group learning is required. In the last few decades, different procedures have been developed to support group learning of managers and experts involved in a messy problem. This chapter describes the shared features of these methods and tries to group effective elements by relating them to the phases in a generic information-processing model. For each phase, we survey recent research with an emphasis on expert and naturalistic decision making. We then consider how group-decision support procedures try to influence group activities in each phase. We conclude this chapter by summarizing the areas where theories on group learning can benefit from methods for supporting group learning in messy problems and vice versa.
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