Abstract
Information and communication technologies (ICT) are the engine of competitiveness and innovation of the twenty-first century. The advances in ICT specifically enable digital transformation in (extended) enterprises. Yet, successfully leveraging ICT is a complex challenge, particularly when mobile technology with its many advantages and specific singularities is involved. Careful preparation before development and implementation is needed. We present an integrative framework that supports organizations in preparing their mobile technology-enabled digital transformation. It consists of seven activities that are categorized by three pillars of the framework: (1) internal analysis, (2) economic analysis, and (3) integrative analysis. We demonstrate the validity and applicability of the framework through a multimethod validation. First, by a retrospective case study about the introduction of a mobile app in a hospital, we show that most aspects of the framework are relevant and covered. Second, by qualitative semi-structured expert interviews, we conclude that the need for each of the activities of the framework is underwritten. Third, by successfully applying one key activity of the framework—definition of the target system—on the implementation of an electronic learning environment at a fire brigade.
