Teams beter thuis in thuiszorg
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[S.l.] : Stichting Sensire
Number of pages
Radboud Universiteit Nijmegen, 26 juni 2006
Promotor : Amelsvoort, P.J.L.M. van Co-promotor : Sijben, A.E.S.
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Innovatiemanagement - t/m 2007
Homecare organizations are struggling in a dynamic environment to meet increasingly stringent performance targets: namely the quality of care as perceived by clients, the efficiency of the company's operations and the quality of the work of caregivers. The research question is: Does implementation of socio-technical organizational principles - in particular the concept of 'team-based' organization - in homecare organizations lead to improvements in efficiency of care, in client satisfaction, and in the quality assessment of the work of caregivers? Certain structures have a greater potential to enable involvement, while others foster feelings of alienation and indifference. Teams are a vital link in socio-technical systems-based organizational change. Self-directed teams are geared towards self-organization, enabling operational staff to react more effectively to problems and bottlenecks, changes in their working environment and specific and continuously changing customer demands. A case study at Sensire (a large homecare provider in the Netherlands), proofed socio-technical teambased concepts of organization could be introduced into Sensire. An evaluation research was carried out to determine whether the implementation of a team-based organizational concept according to socio-technical principles at Sensire delivered the desired improvements. A longitudinal evaluation research was conducted on the basis of verification measurements. Efficiency: comparative figures reveal that the production and the efficiency of the self-directed teams are substantially greater than those of the traditional organized control group. Client satisfaction, using specific questions, showed significant improvement. Employee opinion: the self-directed teams witnessed better results in energy sources compared to a traditional working group.It can therefore be concluded that implementation of a socio-technical organizational concept - and team-based organization in particular - in homecare organizations has improved the efficiency of the care, the clients' appreciation and the quality of the work of care professionals.
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