Why satisfaction doesn't buy loyalty, the role of industry content effects
Annotation
22 juni 2001
Publication type
Lecture
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Organization
Marketing - t/m 2007
Subject
Relationship ManagementThis item appears in the following Collection(s)
- Academic publications [248380]
- Electronic publications [135675]
- Nijmegen School of Management [18943]
- Open Access publications [108957]
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