It’s part of the job: How webcare agents regulate their emotions during service interactions on Facebook and Twitter
Publication year
2021Source
Discourse, Context & Media, 41, (2021), article 100500ISSN
Publication type
Article / Letter to editor

Display more detailsDisplay less details
Organization
Marketing
Journal title
Discourse, Context & Media
Volume
vol. 41
Languages used
English (eng)
Subject
Institute for Management ResearchThis item appears in the following Collection(s)
- Academic publications [204994]
- Electronic publications [103280]
- Nijmegen School of Management [12944]
- Open Access publications [71809]
Upload full text
Use your RU credentials (u/z-number and password) to log in with SURFconext to upload a file for processing by the repository team.