It’s part of the job: How webcare agents regulate their emotions during service interactions on Facebook and Twitter

Thumbnail
Fulltext:
233867.pdf
Size:
520.6Kb
Format:
PDF
Description:
Publisher’s version
Download
Publication year
2021
Author(s)
Widdershoven, S.
Pluymaekers, M
Bloemer, J.M.M.
Source
Discourse, Context & Media, 41, (2021), article 100500
ISSN
DOI
Annotation
07 mei 2021
Publication type
Article / Letter to editor
Please use this identifier to cite or link to this item: https://hdl.handle.net/2066/233866   https://hdl.handle.net/2066/233866
Display more details

Upload full text

Use your RU credentials (u/z-number and password) to log in with SURFconext to upload a file for processing by the repository team.