It’s part of the job: How webcare agents regulate their emotions during service interactions on Facebook and Twitter

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Publication year
2021
Author(s)
Widdershoven, Svenja
Pluymaekers, M
Bloemer, J.M.M.
Source
Discourse, Context & Media, 41, (2021), article 100500
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Publication type
Article / Letter to editor
Please use this identifier to cite or link to this item: https://hdl.handle.net/2066/233866   https://hdl.handle.net/2066/233866
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