It’s part of the job: How webcare agents regulate their emotions during service interactions on Facebook and Twitter
Publication year
2021Source
Discourse, Context & Media, 41, (2021), article 100500ISSN
Annotation
07 mei 2021
Publication type
Article / Letter to editor

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Organization
Marketing
Journal title
Discourse, Context & Media
Volume
vol. 41
Languages used
English (eng)
Subject
Institute for Management ResearchThis item appears in the following Collection(s)
- Academic publications [232047]
- Electronic publications [115328]
- Nijmegen School of Management [18279]
- Open Access publications [82661]
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