Abstract
Purpose: The purpose of this paper is to gain a general holistic view of implications of the growing and highly relevant customer segment of elder consumers for the food demand chain (food retail, production, logistics, and business informatics) in Germany. Design/methodology/approach: This paper takes a holistic demand-chain approach that is based on interviews with 36 German food consumers aged 65-87 and with 50 experts from manufacturing, trade, logistics, and business informatics as well as a survey with 1,288 consumers above 64 years of age and 682 consumers below 65 years of age. Findings: Physical, statistical, psychological, social, and behavioural characteristics of elder German consumers may influence location, services, and layout of food retail, food variety, sizes, packaging, and labelling, food production, transportation, and storage volumes and capacities, as well as facility location, route, and inventory planning. The social function of grocery shopping especially for single consumers, intergenerational products and services, home-delivery services especially to rural areas, as well as decentralisation and regionalisation are expected to gain importance. Logistics and industry 4.0 can facilitate the efficient and effective supply of food. Originality/value: This research is the first to investigate the needs and wants of elder German food consumers and their implications for the German food demand chain in a more holistic demand-chain approach.
