Everyday automation experience: Non-expert users encountering ubiquitous automated systems
New York, NY : Association for Computing Machinery (ACM)
InExtended Abstracts of the 2019 CHI Conference on Human Factors in Computing Systems, pp. W25-1-W25-8
CHI '19: CHI Conference on Human Factors in Computing Systems (Glasgow, Scotland, May 4-9, 2019)
Article in monograph or in proceedings
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SW OZ DCC AI
Extended Abstracts of the 2019 CHI Conference on Human Factors in Computing Systems
SubjectCognitive artificial intelligence
Automated systems and their interfaces are increasingly merging with our ambient environmentleading to a heightened impact on our everyday leisure and work experiences. While automationsystems have been a realm for highly specialized tasks and trained experts until recently, now moreand more non-expert users encounter automated systems in their everyday life. The deploymentof these systems fundamentally changes practices and experiences in various domains. The overallgoal of this workshop is to investigate the requirements and design criteria for automation that areexperienced in everyday situations. In particular we will strive to come up with a set of principles forthree key areas of everyday automation experience: intelligibility, experienced control, and capturingautomation experience. This way, the workshop provides a first forum for knowledge exchange andnetworking across usage domains and contexts.
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