The potential impacts of digital technologies on co-production and co-creation
SourcePublic Management Review, 21, 11, (2019), pp. 1665-1686
07 juni 2019
Article / Letter to editor
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Bestuurskunde t/m 2019
Public Management Review
SubjectInstitute for Management Research
Despite growing interest in the potential of digital technologies to enhance coproduction and co-creation in public services, there is a lack of hard evidence on their actual impact. Conceptual fuzziness and tech-optimism stand in the way of collecting such evidence. The article suggests an analytical framework that distinguishes between the impacts of different technologies on different elements of coproduction and co-creation, and illustrates this in three different areas. It argues that there is no reason to assume that digital technologies will always encourage coproduction or co-creation. In fact, they can also be used to bypass interaction with citizens.
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