Editor(s):
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Thomas, W.; Hujala, A.; Laulainen, S.; McMurray, R. prof.
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Subject:
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Institute for Management Research |
Organization:
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Personeelsmanagement Methoden Marketing |
Book title:
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Thomas, W.; Hujala, A.; Laulainen, S. (ed.), The Management of Wicked Problems in Health and Social Care |
Abstract:
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Healthcare communication technology promises to empower patients and improve communication with their health care professionals. This chapter critically analyzes these claims based on an empirical study in the Netherlands. It concludes that, rather than providing a straightforward way to empower patients, technology blurs identities while at the same time constraining the scope of patients to undertake their own identity work.
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