Effects of personal values on customer satisfaction : an empirical test of the Value Percept Disparity Model and the Value Disconfirmation Model

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Title:	Effects of personal values on customer satisfaction : an empirical test of the Value Percept Disparity Model and the Value Disconfirmation Model
Author(s):	Bloemer, J.M.M. ; Dekker, D.J.
Publication year:	2003
Publisher:	Nijmegen : University of Nijmegen, Nijmegen School of Management
Number of Pages:	24 p.
Series:	Working paper series on research in relationship management ; RRM-2003-01-MKT
Publication type:	External research report
Please use this identifier to cite or link to this item : http://hdl.handle.net/2066/19493
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Organization:	Relatiemanagement

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