Integrating conversation trees and cognitive models within an ECA for aggression de-escalation training

Abstract

Traditionally, Embodied Conversational Agents communicate with humans using dialogue systems based on conversation trees. To enhance the flexibility and variability of dialogues, this paper proposes an approach to integrate conversation trees with cognitive models. The approach is illustrated by a case study in the domain of aggression de-escalation training, and a preliminary evaluation in the context of a practical application is presented.