Tackling the challenges of cross-/up-selling in customer service encounters: the employees perspective

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Publication year
2011
Author(s)
Jasmand, C.
Blazevic, V.
Ruyter, K. de
Publisher
Texas : [S.n.]
In
[evt. completeren]
Annotation
AMA Winter Conference Austin
Publication type
Article in monograph or in proceedings
Please use this identifier to cite or link to this item: https://hdl.handle.net/2066/193875   https://hdl.handle.net/2066/193875
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