Complaining through the Internet: Determinants of after Complaint Satisfaction and Its Impact on Loyalty in the Telecommunication Industry

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Title:	Complaining through the Internet: Determinants of after Complaint Satisfaction and Its Impact on Loyalty in the Telecommunication Industry
Author(s):	Bloemer, J.M.M. ; Dun, Z. van ; Ligthart, P.E.M.
Publication year:	2008
Source:	Journal of Chinese Marketing, vol. 1, iss. 3, (2008), pp. 25-41
Number of Pages:	17 p.
Publication type:	Article / Letter to editor
Please use this identifier to cite or link to this item : https://hdl.handle.net/2066/142910
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Subject:	Relational Enterprise
Organization:	Marketing Bedrijfskunde Strategie
Journal title:	Journal of Chinese Marketing
Volume:	vol. 1
Issue:	iss. 3
Page start:	p. 25
Page end:	p. 41
Abstract:	Journal of Chinese Marketing

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