Restoring Trust Through the Co-Production of Public Services: A theoretical elaboration
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SourcePublic Management Review, 16, 3, (2014), pp. 424-443
Article / Letter to editor
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Bestuurskunde t/m 2019
Public Management Review
SubjectDistributional Conflicts in a Globalizing World: Consequences for State-Market-Civil Society Arrangements
Co-production, the involvement of clients in the delivery of public services, is believed to foster trust. However, there is insufficient research on this topic to prove what is at present merely an assumption. This article gives theoretical insights into this relationship. First, it is identified that co-production relates to identification-based trust. Second, the most important theoretical mechanisms are identified that link the two concepts: increasing self-efficacy and the creation of trust networks. A third step is to move towards a more contingent perspective. This involves not only favourable conditions, but also obstructions to trust-building, such as crowding-out motivations and free-riding.
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