Source
Interacting with Computers, 25, 5, (2013), pp. 404-416ISSN
Publication type
Article / Letter to editor

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Organization
SW OZ DCC AI
Journal title
Interacting with Computers
Volume
vol. 25
Issue
iss. 5
Languages used
English (eng)
Page start
p. 404
Page end
p. 416
Subject
Cognitive artificial intelligence; DI-BCB_DCC_Theme 2: Perception, Action and ControlAbstract
Keyboard shortcuts are generally accepted as the most efficient method for issuing commands, but previous research has suggested that many people do not use them. In this study we investigate the use of keyboard shortcuts further and explore reasons why they are underutilized by users. In Experiment 1, we establish two baseline findings: (1) people infrequently use keyboard shortcuts and (2) lack of knowledge of keyboard shortcuts cannot fully account for the low frequency of use. In Experiments 2 and 3, we furthermore establish that (3) even when put under time pressure users often fail to select those methods they themselves believe to be fastest and (4) the frequency of use of keyboard shortcuts can be increased by a tool that assists users learning keyboard shortcuts. We discuss how the theoretical notion of ‘satisficing’, adopted from economic and cognitive theory, can explain our results.
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- Faculty of Social Sciences [28471]
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