Communication channel consideration for in-home services: The moderating role of customer participation

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Title:	Communication channel consideration for in-home services: The moderating role of customer participation
Author(s):	Birgelen, M.J.H. van ; Dellaert, B.; Ruyter, K. de
Publication year:	2012
Source:	Journal of Service Management, vol. 23, iss. 2, (2012), pp. 216-252
Number of Pages:	37 p.
ISSN:	1757-5818
DOI:	http://dx.doi.org/10.1108/09564231211226123
Publication type:	Article / Letter to editor
Please use this identifier to cite or link to this item : http://hdl.handle.net/2066/112065
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Subject:	Responsible Organization
Organization:	Marketing
Journal title:	Journal of Service Management
Volume:	vol. 23
Issue:	iss. 2
Page start:	p. 216
Page end:	p. 252

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