Communication channel consideration for in-home services: The moderating role of customer participation

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Publication year
2012
Author(s)
Birgelen, M.J.H. van
Dellaert, B.G.C.
Ruyter, K. de
Number of pages
37 p.
Source
Journal of Service Management, 23, 2, (2012), pp. 216-252
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DOI
Publication type
Article / Letter to editor
If a DOI or any other persistent identifier is unavailable, please use the following repository identifier to link to this item: https://hdl.handle.net/2066/112065   https://hdl.handle.net/2066/112065
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