Effects of perceived employee emotional competence on customer satisfaction and loyalty: The mediating role of rapport
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Publication year
2013Source
Journal of Service Management, 24, 1, (2013), pp. 5-24ISSN
Publication type
Article / Letter to editor
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Organization
Marketing
Journal title
Journal of Service Management
Volume
vol. 24
Issue
iss. 1
Languages used
English (eng)
Page start
p. 5
Page end
p. 24
Subject
Responsible OrganizationThis item appears in the following Collection(s)
- Academic publications [238441]
- Electronic publications [122528]
- Nijmegen School of Management [18274]
- Open Access publications [97522]
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