Reducing employee turnover through customer contact center job quality

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Title:	Reducing employee turnover through customer contact center job quality
Author(s):	Aa, Z. van der; Bloemer, J.M.M. ; Henseler, J.
Publication year:	2012
Source:	International Journal of Human Resource Management, vol. 23, iss. 18, (2012), pp. 3925-3941
Number of Pages:	17 p.
ISSN:	0958-5192
DOI:	http://dx.doi.org/10.1080/09585192.2012.669782
Annotation:	29 maart 2012
Publication type:	Article / Letter to editor
Please use this identifier to cite or link to this item : http://hdl.handle.net/2066/111797
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Subject:	Responsible Organization
Organization:	Marketing
Journal title:	International Journal of Human Resource Management
Volume:	vol. 23
Issue:	iss. 18
Page start:	p. 3925
Page end:	p. 3941

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