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Effects of perceived employee emotional competence on customer satisfaction and loyalty: The mediating role of rapport
Publication year
2012
Author(s)
Delcourt, C.C.
Gremler, D.
Riel, A.C.R. van
Birgelen, M.J.H. van
Publisher
Nijmegen : Institute for Management Research
Series
IMR Working Paper Series ; MAR12-05
Publication type
External research report
Please use this identifier to cite or link to this item:
https://hdl.handle.net/2066/111601
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Organization
Marketing
Languages used
English (eng)
Subject
Responsible Organization
This item appears in the following Collection(s)
Academic publications
[205106]
Nijmegen School of Management
[12948]
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