Effects of perceived employee emotional competence on customer satisfaction and loyalty: The mediating role of rapport

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Publication year
2012
Author(s)
Delcourt, C.C.
Gremler, D.
Riel, A.C.R. van
Birgelen, M.J.H. van
Publisher
Nijmegen : Institute for Management Research
Series
IMR Working Paper Series ; MAR12-05
Publication type
External research report
If a DOI or any other persistent identifier is unavailable, please use the following repository identifier to link to this item: https://hdl.handle.net/2066/111601   https://hdl.handle.net/2066/111601
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