Effects of perceived employee emotional competence on customer satisfaction and loyalty: The mediating role of rapport

Find Full text
Publication year
2012
Author(s)
Delcourt, C.C.
Gremler, D.
Riel, A.C.R. van
Birgelen, M.J.H. van
Publisher
Nijmegen : Institute for Management Research
Series
IMR Working Paper Series ; MAR12-05
Publication type
External research report
Please use this identifier to cite or link to this item: https://hdl.handle.net/2066/111601   https://hdl.handle.net/2066/111601
Display more details

Upload full text

Use your RU credentials (u/z-number and password) to log in with SURFconext to upload a file for processing by the repository team.