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Title: Linking frontline employees’ emotional intelligence to customer perceptions in a service delivery context
Author(s): Delcourt, C.C. ; Riel, A. van; Birgelen, M.J.H. van
Publication year: 2009
In: 16th Recent Advances in Retailing & Services Science Conference (EIRASS)
Publisher: Niagara Falls, Canada : 16th Recent Advances in Retailing & Services Science Conference (EIRASS
Annotation: 16th Recent Advances in Retailing & Services Science Conference (EIRASS), 6 juli 2009
Publication type: Article in monograph or in proceedings

Please use this identifier to cite or link to this item : https://hdl.handle.net/2066/193892   https://hdl.handle.net/2066/193892

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Subject: Relational Enterprise
Organization: Marketing
Book title: 16th Recent Advances in Retailing & Services Science Conference (EIRASS)

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