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Title: Linking contact employee emotional intelligence to customer perceptions
Author(s): Delcourt, C.C. ; Riel, A. van; Birgelen, M.J.H. van
Publication year: 2009
In: QUIS11: The Service Conference
Publisher: Wolfsburg, Germany : QUIS11: The Service Conference
Annotation: QUIS11: The Service Conference, 11 juni 2009
Publication type: Article in monograph or in proceedings

Please use this identifier to cite or link to this item : https://hdl.handle.net/2066/193891   https://hdl.handle.net/2066/193891

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Subject: Relational Enterprise
Organization: Marketing
Book title: QUIS11: The Service Conference

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