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Title: The impact of self-service technology on customer evaluations and behavior: A cross-national and longitudinal study
Author(s): Birgelen, M.J.H. van ; Wetzels, M.; Wouters, Jeroen
Publication year: 2004
In: 33rd Annual European Marketing Academy Conference
Publisher: Murcia, Spain : EMAC
Publication type: Article in monograph or in proceedings

Please use this identifier to cite or link to this item : https://hdl.handle.net/2066/160731   https://hdl.handle.net/2066/160731

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Subject: NON-RU research
Onderzoek niet-RU
Organization: Marketing
Book title: 33rd Annual European Marketing Academy Conference
Languages used: English (eng)

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