Fulltext present in this item

Thumbnail
Fulltext: 148791.pdf
Format: PDF
Description: author's version
Title: E‐service: 24 Ways to Keep Your Customers – When the Competition Is Just a Click Away
Author(s): Birgelen, M.J.H. van
Publication year: 2004
Source: International Journal of Service Industry Management, vol. 15, iss. 3, (2004), pp. 327-328
ISSN: 0956-4233
DOI: https://doi.org/10.1108/09564230410540962
Annotation: Bespreking van: R. Zemke,E-service: 24 ways to keep your customers - When the competition is just a click away New York:AMACOM ,2001 0814406068
Publication type: Book review

Please use this identifier to cite or link to this item : https://hdl.handle.net/2066/148791   https://hdl.handle.net/2066/148791

Display more details
Subject: NON-RU research
Onderzoek niet-RU
Organization: Marketing
Journal title:
International Journal of Service Industry Management
Volume: vol. 15
Issue: iss. 3
Page start: p. 327
Page end: p. 328
Languages used: English (eng)

This item appears in the following Collection(s)

Browse

Statistics