TY - CONF AU - Bernard-Rau, B.S. AU - Lauche, K. AU - Blazevic, V. PY - 2018 UR - https://hdl.handle.net/2066/197909 PB - Tallin : [S.n.] TI - The micro-processes of mobilizing justification and valuation to assess CSR and sustainability practices: Worth testing and compromising CT - EGOS Conference ER - TY - CONF AU - Bernard-Rau, B.S. AU - Lauche, Kristina AU - Blazevic, V. PY - 2018 UR - https://hdl.handle.net/2066/197910 PB - Chicago : [S.n.] TI - The micro-processes of mobilizing justification and valuation to assess CSR and sustainability practices: Worth testing and compromising CT - AOM Conference ER - TY - JOUR AU - Hammedi, W. AU - Leclercq, T. AU - Riel, A.C.R. van PY - 2017 UR - https://hdl.handle.net/2066/175530 TI - The use of gamification mechanics to increase employee and user engagement in participative healthcare services: A study of two cases EP - 661 SN - 1757-5818 IS - iss. 4 SP - 640 JF - Journal of Service Management VL - vol. 28 PS - 21 p. DO - https://doi.org/10.1108/JOSM-04-2016-0116 ER - TY - CONF AU - Bernard-Rau, B.S. AU - Lauche, K. AU - Blazevic, V. PY - 2017 UR - https://hdl.handle.net/2066/181807 PB - Copenhagen, Denmark : [S.n.] TI - The Impact of Socially Responsible Investors and Social Rating Agencies on Firms’ CSR Practices: How Conflicting Economies of Worth Become Entangled in Attempting to Legitimize Non-Financial Evaluation CT - EGOS Conference Proceedings ER - TY - JOUR AU - Hofenk, D. AU - Birgelen, M.J.H. van AU - Bloemer, J.M.M. AU - Semeijn, J. PY - 2017 PY - 2019 UR - https://hdl.handle.net/2066/179202 AB - This study aims to address how (through which mechanisms) and when (under which conditions) retailers’ sustainability efforts translate into positive consumer responses. Hypotheses are developed and tested through a scenario-based experiment among 672 consumers. Retailers’ assortment sustainability and distribution sustainability are manipulated. Retailers’ sustainability efforts lead to positive consumer responses (e.g., improved store evaluations) via two underlying mechanisms: consumers’ identification with the store (personal route) and store legitimacy (social route). The effects of sustainability efforts are strengthened if consumers have personal norms favoring shopping at environmentally friendly stores. Remarkably, when controlling for moderation by personal norms, social norms weaken the effects. The findings show that traditional marketing mix elements provide opportunities for retailers to improve their organizations’ bottom line and positively affect consumer (and societal) well-being. This study helps retailers decide whether or not to invest in and communicate about sustainability. Past research has shown the clear potential for positive consumer responses to firms’ sustainability efforts, but little is known about the underlying mechanisms and the conditions under which such responses take place. This study advances theory by examining personal and social factors as mediators and moderators of the retailers’ sustainability efforts–consumer responses relationship. TI - How and When Retailers’ Sustainability Efforts Translate into Positive Consumer Responses: The Interplay Between Personal and Social Factors EP - 492 SN - 0167-4544 IS - iss. 2 SP - 473 JF - Journal of Business Ethics VL - vol. 156 N1 - 27 juni 2017 DO - https://doi.org/10.1007/s10551-017-3616-1 L1 - https://repository.ubn.ru.nl/bitstream/handle/2066/179202/179202pub.pdf?sequence=1 ER - TY - CONF AU - Ambtman, A. den AU - Riel, A.C.R. van AU - Lauche, K. AU - Hammedi, W. PY - 2015 UR - https://hdl.handle.net/2066/147370 PB - [S.l.] : Elsevier TI - One Master and Many End Users: Coordination Practices in Managing a Portfolio of Public Service Innovation Projects EP - 19 IS - iss. ; 194 SP - 3 CT - Pasian, B.; Storm, P. (ed.), Procedia - Social and Behavioral Sciences N1 - 2014 IPMA World Congress, 29 september 2015 DO - https://doi.org/10.1016/j.sbspro.2015.06.116 L1 - https://repository.ubn.ru.nl/bitstream/handle/2066/147370/147370.pdf?sequence=1 ER - TY - CHAP AU - Hofenk, D. AU - Birgelen, M.J.H. van AU - Bloemer, J.M.M. PY - 2013 UR - https://hdl.handle.net/2066/113007 PB - Den Haag : Boom Lemma Uitgevers TI - Binnenstadservice: innovatie in binnenstedelijke distributie EP - 96 SN - 9789462360020 SP - 85 CT - Kok, R.; Lekkerkerk, H.; Vermeulen, P. (ed.), Versterking van innovatie. Liber Amoricum voor Ben Dankbaar ER - TY - JOUR AU - Blazevic, V. AU - Hammedi, W. AU - Garnefeld, I.J. AU - Rust, R. AU - Keiningham, T. AU - Andreassen, T. AU - Donthu, N. AU - Carl, W. PY - 2013 UR - https://hdl.handle.net/2066/112006 TI - Beyond traditional word-of-mouth: An expanded model of customer-driven influence EP - 313 SN - 1757-5818 IS - iss. 3 SP - 294 JF - Journal of Service Management VL - vol. 24 PS - 20 p. DO - https://doi.org/10.1108/09564231311327003 ER - TY - JOUR AU - Dun, Z. van AU - Bloemer, J.M.M. AU - Henseler, J. AU - Roemer, E. PY - 2013 UR - https://hdl.handle.net/2066/112027 TI - Customer-Care-Center-Qualität – Messung und Nutzung EP - 24 SN - 1865-6544 IS - iss. 3 SP - 16 JF - Marketing Review St. Gallen VL - vol. 30 PS - 9 p. DO - https://doi.org/10.1365/s11621-013-0231-0 ER - TY - JOUR AU - Hammedi, W. AU - Riel, A.C.R. van AU - Sasovova, Z. PY - 2013 UR - https://hdl.handle.net/2066/112088 TI - Improving screening decision making through transactive memory systems: A field study EP - 330 SN - 0737-6782 IS - iss. 2 SP - 316 JF - Journal of Product Innovation Management VL - vol. 30 N1 - 25 oktober 2012 PS - 15 p. DO - https://doi.org/10.1111/j.1540-5885.2012.01001.x ER - TY - JOUR AU - Dun, Z. van AU - Bloemer, J.M.M. AU - Henseler, J. PY - 2012 UR - https://hdl.handle.net/2066/111685 TI - Job quality in the customer contact centre: conceptual foundation and scale development EP - 196 SN - 0264-2069 IS - iss. 2 SP - 171 JF - The Service Industries Journal VL - vol. 32 PS - 26 p. DO - https://doi.org/10.1080/02642069.2010.531120 ER - TY - CHAP AU - Hofenk, D. AU - Hillebrand, B. AU - Birgelen, M.J.H. van AU - Bloemer, J.M.M. PY - 2011 UR - https://hdl.handle.net/2066/95279 PB - Amsterdam : Uitgeverij Spaar en Hout BV TI - Hoe beïnvloeden loyaliteitsprogramma’s klantloyaliteit? EP - 148 SP - 133 CT - Jaarboek MarktOnderzoek Associatie 2011 L1 - https://repository.ubn.ru.nl/bitstream/handle/2066/95279/95279.pdf?sequence=1 ER - TY - JOUR AU - Hammedi, W. AU - Riel, A.C.R. van AU - Sasovova, Z. PY - 2011 UR - https://hdl.handle.net/2066/95143 AB - Pre-development activities, such as new product idea screening, are considered to play an important role in innovation success. At the screening stage, a management team evaluates new product and service ideas and makes a first go/no-go decision under high levels of uncertainty and ambiguity. Paying more attention to the decision-making process in the screening stage appears important because too rigorous a use of rigid evaluation criteria and inflexible methods have been shown to have an adverse effect on market performance of novel products. The present study proposes and tests a model of team-level antecedents and consequences of reflexivity—the explicit evaluation and discussion of working methods, tools, and criteria within a team. Recently, researchers have proposed that cognitive style and leadership style are major antecedents of decision-making performance. This study posits that reflexivity offers an explanation of how transformational leadership and cognitive style can eventually affect decision-making performance in the context of new product idea screening. Results of a survey among 126 top managers from large international firms show that the positive effects of transformational leadership and procedural rationality on the effectiveness and efficiency of screening decision making are largely mediated by reflexivity at the team level. This suggests that screening teams can improve their decision making in the following ways: committee chairs are advised to stimulate openness, develop a stop-and-think attitude among screening committee members, and support argument-based discussion in order to adapt available decision tools, models, and checklists whenever needed. The paper concludes with implications, limitations of the study, and suggestions for further research. TI - Antecedents and Consequences of Reflexivity in New Product Idea Screening EP - 679 SN - 0737-6782 IS - iss. 5 SP - 662 JF - Journal of Product Innovation Management VL - vol. 28 N1 - 11 april 2011 PS - 18 p. DO - https://doi.org/10.1111/j.1540-5885.2011.00831.x ER - TY - JOUR AU - Dun, Z. van AU - Bloemer, J.M.M. AU - Henseler, J. PY - 2011 UR - https://hdl.handle.net/2066/95373 TI - Perceived customer contact centre quality: conceptual foundation and scale development EP - 1363 SN - 0264-2069 IS - iss. 8 SP - 1347 JF - The Service Industries Journal VL - vol. 31 N1 - 12 oktober 2010 PS - 17 p. DO - https://doi.org/10.1080/02642060903437584 ER - TY - JOUR AU - Riel, A.C.R. van AU - Semeijn, J. AU - Hammedi, W. AU - Henseler, J. PY - 2011 UR - https://hdl.handle.net/2066/95432 TI - Technology-based service proposal screening and decision-making effectiveness EP - 783 SN - 0025-1747 IS - iss. 5 SP - 762 JF - Management Decision VL - vol. 49 PS - 22 p. DO - https://doi.org/10.1108/00251741111130841 ER - TY - RPRT AU - Hofenk, D. AU - Birgelen, M.J.H. van AU - Bloemer, J.M.M. AU - Semeijn, J. PY - 2010 UR - https://hdl.handle.net/2066/193883 PB - Nijmegen : Radboud Universiteit Nijmegen TI - Integrating the Theory of Planned Behavior and the Norm-Activation Theory to Explain Pro-environmental Buying Behavior ER - TY - RPRT AU - Hofenk, D. AU - Birgelen, M.J.H. van AU - Bloemer, J.M.M. AU - Semeijn, J. PY - 2010 UR - https://hdl.handle.net/2066/86754 PB - Nijmegen : Radboud Universiteit Nijmegen TI - Integrating the Theory of Planned Behavior and the Norm-Activation Theory to Explain Pro-environmental Buying Behavior L1 - https://repository.ubn.ru.nl/bitstream/handle/2066/86754/86754.pdf?sequence=1 ER - TY - CONF AU - Hofenk, D. AU - Birgelen, M.J.H. van AU - Bloemer, J.M.M. AU - Semeijn, J. PY - 2010 UR - https://hdl.handle.net/2066/193881 PB - Montreal : [S.n.] TI - Integrating the TPB and the Norm-Activation Theory to Explain Pro-environmental Buying Behavior CT - Proceedings of the 2010 Annual Meeting of the Academy of Management N1 - 2010 Academy of Management Meeting, 6 augustus 2010 ER - TY - RPRT AU - Riel, A.C.R. van AU - Semeijn, J. AU - Hammedi, W. AU - Henseler, J. PY - 2010 UR - https://hdl.handle.net/2066/86955 PB - Nijmegen : Radboud Universiteit Nijmegen TI - Technology-based Service Proposal Screening: Decision Making Effectiveness and Innovation Success L1 - https://repository.ubn.ru.nl/bitstream/handle/2066/86955/86955.pdf?sequence=1 ER - TY - RPRT AU - Hammedi, W. AU - Riel, A.C.R. van AU - Sasovova, Z. PY - 2010 UR - https://hdl.handle.net/2066/87110 AB - Pre-development activities, such as new product idea screening, are considered to play an important role in innovation success. At the screening stage, a management team evaluates new product and service ideas and makes a first go/no-go decision under high levels of uncertainty and ambiguity. The present study proposes and tests a model of team-level antecedents and consequences of reflexivity - the explicit evaluation and discussion of working methods, tools, and criteria within a team - in the context of new product idea screening decision-making. Results of a survey among 126 top managers from large international firms suggest how screening teams can improve their decisionmaking: positive effects of transformational leadership and procedural rationality on the effectiveness and efficiency of screening decision-making are largely mediated by reflexivity at the team level. The article concludes with limitations of the study, suggestions for further research and managerial implications. PB - Nijmegen : Radboud Universiteit Nijmegen TI - Antecedents and Consequences of Reflexivity in New Product Idea Screening PS - 50 p. L1 - https://repository.ubn.ru.nl/bitstream/handle/2066/87110/87110.pdf?sequence=1 ER - TY - CONF AU - Hofenk, D. AU - Birgelen, M.J.H. van AU - Bloemer, J.M.M. AU - Semeijn, J. PY - 2009 UR - https://hdl.handle.net/2066/82517 PB - [S.l. : s.n.] TI - Supply chain innovation; a case of sustainable urban freight transport in the Netherlands CT - Nofoma Conference N1 - Nofoma Conference, 11 juni 2009 PS - 17 p. L1 - https://repository.ubn.ru.nl/bitstream/handle/2066/82517/82517.pdf?sequence=1 ER - TY - RPRT AU - Hendriks, B. AU - Hofenk, D. AU - Quak, H. AU - Rooijen, T. van AU - Birgelen, M.J.H. van PY - 2009 UR - https://hdl.handle.net/2066/82533 PB - Zoetermeer : Transumo TI - Op maat oplossingen voor duurzamere stedelijke distributie PS - 34 p. L1 - https://repository.ubn.ru.nl/bitstream/handle/2066/82533/82533.pdf?sequence=1 ER - TY - RPRT AU - Hofenk, D. AU - Birgelen, M.J.H. van AU - Bloemer, J.M.M. PY - 2009 UR - https://hdl.handle.net/2066/78385 PB - Nijmegen : Institute for Management Research (IMR) TI - Duurzame binnenstedelijke distributie nader bekeken: Een onderzoek naar gebruikershoudingen en maatschappelijke en bedrijfsmatige effecten van Binnenstadservice PS - 62 p. L1 - https://repository.ubn.ru.nl/bitstream/handle/2066/78385/78385.pdf?sequence=1 ER - TY - CONF AU - Hammedi, W. AU - Riel, A.C.R. van AU - Semeijn, J. PY - 2009 UR - https://hdl.handle.net/2066/193894 PB - Niagara Falls : The European Institute of Retailing and Services Studies TI - Perceived Logistics Service Quality-Driven Store Loyalty CT - EIRASS Conference 2009 Proceedings N1 - EIRASS Conference 2009, 6 juli 2009 ER - TY - JOUR AU - Bloemer, J.M.M. AU - Dun, Z. van AU - Ligthart, P.E.M. PY - 2008 UR - https://hdl.handle.net/2066/142910 AB - Journal of Chinese Marketing TI - Complaining through the Internet: Determinants of after Complaint Satisfaction and Its Impact on Loyalty in the Telecommunication Industry EP - 41 IS - iss. 3 SP - 25 JF - Journal of Chinese Marketing VL - vol. 1 PS - 17 p. L1 - https://repository.ubn.ru.nl/bitstream/handle/2066/142910/142910.pdf?sequence=1 ER -