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The micro-processes of mobilizing justification and valuation to assess CSR and sustainability practices: Worth testing and compromising

Bernard-Rau, B.S. ; Lauche, K. ; Blazevic, V.

2018, Article in monograph or in proceedings (EGOS Conference)
The micro-processes of mobilizing justification and valuation to assess CSR and sustainability practices: Worth testing and compromising

Bernard-Rau, B.S. ; Lauche, Kristina ; Blazevic, V.

2018, Article in monograph or in proceedings (AOM Conference)
The use of gamification mechanics to increase employee and user engagement in participative healthcare services: A study of two cases

Hammedi, W. ; Leclercq, T.; Riel, A.C.R. van

2017, Article / Letter to editor (Journal of Service Management, vol. 28, iss. 4, (2017), pp. 640-661)
The Impact of Socially Responsible Investors and Social Rating Agencies on Firms’ CSR Practices: How Conflicting Economies of Worth Become Entangled in Attempting to Legitimize Non-Financial Evaluation

Bernard-Rau, B.S. ; Lauche, K. ; Blazevic, V.

2017, Article in monograph or in proceedings (EGOS Conference Proceedings)
How and When Retailers’ Sustainability Efforts Translate into Positive Consumer Responses: The Interplay Between Personal and Social Factors

Hofenk, D. ; Birgelen, M.J.H. van ; Bloemer, J.M.M. ; Semeijn, J.

2017, Article / Letter to editor (Journal of Business Ethics, vol. 156, iss. 2, (2017), pp. 473-492)
One Master and Many End Users: Coordination Practices in Managing a Portfolio of Public Service Innovation Projects

Ambtman, A. den ; Riel, A.C.R. van ; Lauche, K. ; Hammedi, W.

2015, Article in monograph or in proceedings (Pasian, B.; Storm, P. (ed.), Procedia - Social and Behavioral Sciences, pp. 3-19)
Binnenstadservice: innovatie in binnenstedelijke distributie

Hofenk, D. ; Birgelen, M.J.H. van ; Bloemer, J.M.M.

2013, Part of book or chapter of book (Kok, R.; Lekkerkerk, H.; Vermeulen, P. (ed.), Versterking van innovatie. Liber Amoricum voor Ben Dankbaar, pp. 85-96)
Beyond traditional word-of-mouth: An expanded model of customer-driven influence

Blazevic, V. ; Hammedi, W. ; Garnefeld, I.J. ; Rust, R.; Keiningham, T.; Andreassen, T.; Donthu, N.; Carl, W.

2013, Article / Letter to editor (Journal of Service Management, vol. 24, iss. 3, (2013), pp. 294-313)
Customer-Care-Center-Qualität – Messung und Nutzung

Dun, Z. van ; Bloemer, J.M.M. ; Henseler, J. ; Roemer, E.

2013, Article / Letter to editor (Marketing Review St. Gallen, vol. 30, iss. 3, (2013), pp. 16-24)
Improving screening decision making through transactive memory systems: A field study

Hammedi, W. ; Riel, A.C.R. van ; Sasovova, Z.

2013, Article / Letter to editor (Journal of Product Innovation Management, vol. 30, iss. 2, (2013), pp. 316-330)
Job quality in the customer contact centre: conceptual foundation and scale development

Dun, Z. van ; Bloemer, J.M.M. ; Henseler, J.

2012, Article / Letter to editor (The Service Industries Journal, vol. 32, iss. 2, (2012), pp. 171-196)
Hoe beïnvloeden loyaliteitsprogramma’s klantloyaliteit?

Hofenk, D. ; Hillebrand, B. ; Birgelen, M.J.H. van ; Bloemer, J.M.M.

2011, Part of book or chapter of book (Jaarboek MarktOnderzoek Associatie 2011, pp. 133-148)
Antecedents and Consequences of Reflexivity in New Product Idea Screening

Hammedi, W. ; Riel, A.C.R. van ; Sasovova, Z.

2011, Article / Letter to editor (Journal of Product Innovation Management, vol. 28, iss. 5, (2011), pp. 662-679)
Perceived customer contact centre quality: conceptual foundation and scale development

Dun, Z. van ; Bloemer, J.M.M. ; Henseler, J.

2011, Article / Letter to editor (The Service Industries Journal, vol. 31, iss. 8, (2011), pp. 1347-1363)
Technology-based service proposal screening and decision-making effectiveness

Riel, A.C.R. van ; Semeijn, J.; Hammedi, W. ; Henseler, J.

2011, Article / Letter to editor (Management Decision, vol. 49, iss. 5, (2011), pp. 762-783)
Integrating the Theory of Planned Behavior and the Norm-Activation Theory to Explain Pro-environmental Buying Behavior

Hofenk, D. ; Birgelen, M.J.H. van ; Bloemer, J.M.M. ; Semeijn, J.

2010, External research report
Integrating the Theory of Planned Behavior and the Norm-Activation Theory to Explain Pro-environmental Buying Behavior

Hofenk, D. ; Birgelen, M.J.H. van ; Bloemer, J.M.M. ; Semeijn, J.

2010, External research report
Integrating the TPB and the Norm-Activation Theory to Explain Pro-environmental Buying Behavior

Hofenk, D. ; Birgelen, M.J.H. van ; Bloemer, J.M.M. ; Semeijn, J.

2010, Article in monograph or in proceedings (Proceedings of the 2010 Annual Meeting of the Academy of Management)
Technology-based Service Proposal Screening: Decision Making Effectiveness and Innovation Success

Riel, A.C.R. van ; Semeijn, J.; Hammedi, W. ; Henseler, J.

2010, External research report
Antecedents and Consequences of Reflexivity in New Product Idea Screening

Hammedi, W. ; Riel, A.C.R. van ; Sasovova, Z.

2010, External research report
Supply chain innovation; a case of sustainable urban freight transport in the Netherlands

Hofenk, D. ; Birgelen, M.J.H. van ; Bloemer, J.M.M. ; Semeijn, J.

2009, Article in monograph or in proceedings (Nofoma Conference)
Op maat oplossingen voor duurzamere stedelijke distributie

Hendriks, B.; Hofenk, D. ; Quak, H.; Rooijen, T. van; Birgelen, M.J.H. van

2009, External research report
Duurzame binnenstedelijke distributie nader bekeken: Een onderzoek naar gebruikershoudingen en maatschappelijke en bedrijfsmatige effecten van Binnenstadservice

Hofenk, D. ; Birgelen, M.J.H. van ; Bloemer, J.M.M.

2009, External research report
Perceived Logistics Service Quality-Driven Store Loyalty

Hammedi, W. ; Riel, A.C.R. van ; Semeijn, J.

2009, Article in monograph or in proceedings (EIRASS Conference 2009 Proceedings)
Complaining through the Internet: Determinants of after Complaint Satisfaction and Its Impact on Loyalty in the Telecommunication Industry

Bloemer, J.M.M. ; Dun, Z. van ; Ligthart, P.E.M.

2008, Article / Letter to editor (Journal of Chinese Marketing, vol. 1, iss. 3, (2008), pp. 25-41)

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