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The use of gamification mechanics to increase employee and user engagement in participative healthcare services: A study of two cases
Hammedi, W.
;
Leclercq, T.
;
Riel, A.C.R. van
2017, Article / Letter to editor (Journal of Service Management, vol. 28, iss. 4, (2017), pp. 640-661)
How and When Retailers’ Sustainability Efforts Translate into Positive Consumer Responses: The Interplay Between Personal and Social Factors
Hofenk, D.
;
Birgelen, M.J.H. van
;
Bloemer, J.M.M.
;
Semeijn, J.
2017, Article / Letter to editor (Journal of Business Ethics, vol. 156, iss. 2, (2017), pp. 473-492)
Beyond traditional word-of-mouth: An expanded model of customer-driven influence
Blazevic, V.
;
Hammedi, W.
;
Garnefeld, I.J.
;
Rust, R.
;
Keiningham, T.
;
Andreassen, T.
;
Donthu, N.
;
Carl, W.
2013, Article / Letter to editor (Journal of Service Management, vol. 24, iss. 3, (2013), pp. 294-313)
Customer-Care-Center-Qualität – Messung und Nutzung
Dun, Z. van
;
Bloemer, J.M.M.
;
Henseler, J.
;
Roemer, E.
2013, Article / Letter to editor (Marketing Review St. Gallen, vol. 30, iss. 3, (2013), pp. 16-24)
Improving screening decision making through transactive memory systems: A field study
Hammedi, W.
;
Riel, A.C.R. van
;
Sasovova, Z.
2013, Article / Letter to editor (Journal of Product Innovation Management, vol. 30, iss. 2, (2013), pp. 316-330)
Job quality in the customer contact centre: conceptual foundation and scale development
Dun, Z. van
;
Bloemer, J.M.M.
;
Henseler, J.
2012, Article / Letter to editor (The Service Industries Journal, vol. 32, iss. 2, (2012), pp. 171-196)
Antecedents and Consequences of Reflexivity in New Product Idea Screening
Hammedi, W.
;
Riel, A.C.R. van
;
Sasovova, Z.
2011, Article / Letter to editor (Journal of Product Innovation Management, vol. 28, iss. 5, (2011), pp. 662-679)
Perceived customer contact centre quality: conceptual foundation and scale development
Dun, Z. van
;
Bloemer, J.M.M.
;
Henseler, J.
2011, Article / Letter to editor (The Service Industries Journal, vol. 31, iss. 8, (2011), pp. 1347-1363)
Technology-based service proposal screening and decision-making effectiveness
Riel, A.C.R. van
;
Semeijn, J.
;
Hammedi, W.
;
Henseler, J.
2011, Article / Letter to editor (Management Decision, vol. 49, iss. 5, (2011), pp. 762-783)
Complaining through the Internet: Determinants of after Complaint Satisfaction and Its Impact on Loyalty in the Telecommunication Industry
Bloemer, J.M.M.
;
Dun, Z. van
;
Ligthart, P.E.M.
2008, Article / Letter to editor (Journal of Chinese Marketing, vol. 1, iss. 3, (2008), pp. 25-41)
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