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How and When Retailers’ Sustainability Efforts Translate into Positive Consumer Responses: The Interplay Between Personal and Social Factors

Hofenk, D. ; Birgelen, M.J.H. van ; Bloemer, J.M.M. ; Semeijn, J.

2017, Article / Letter to editor (Journal of Business Ethics, vol. 156, iss. 2, (2017), pp. 473-492)
Binnenstadservice: innovatie in binnenstedelijke distributie

Hofenk, D. ; Birgelen, M.J.H. van ; Bloemer, J.M.M.

2013, Part of book or chapter of book (Kok, R.; Lekkerkerk, H.; Vermeulen, P. (ed.), Versterking van innovatie. Liber Amoricum voor Ben Dankbaar, pp. 85-96)
Customer-Care-Center-Qualität – Messung und Nutzung

Dun, Z. van ; Bloemer, J.M.M. ; Henseler, J. ; Roemer, E.

2013, Article / Letter to editor (Marketing Review St. Gallen, vol. 30, iss. 3, (2013), pp. 16-24)
Job quality in the customer contact centre: conceptual foundation and scale development

Dun, Z. van ; Bloemer, J.M.M. ; Henseler, J.

2012, Article / Letter to editor (The Service Industries Journal, vol. 32, iss. 2, (2012), pp. 171-196)
Hoe beïnvloeden loyaliteitsprogramma’s klantloyaliteit?

Hofenk, D. ; Hillebrand, B. ; Birgelen, M.J.H. van ; Bloemer, J.M.M.

2011, Part of book or chapter of book (Jaarboek MarktOnderzoek Associatie 2011, pp. 133-148)
Perceived customer contact centre quality: conceptual foundation and scale development

Dun, Z. van ; Bloemer, J.M.M. ; Henseler, J.

2011, Article / Letter to editor (The Service Industries Journal, vol. 31, iss. 8, (2011), pp. 1347-1363)
Integrating the Theory of Planned Behavior and the Norm-Activation Theory to Explain Pro-environmental Buying Behavior

Hofenk, D. ; Birgelen, M.J.H. van ; Bloemer, J.M.M. ; Semeijn, J.

2010, External research report
Integrating the Theory of Planned Behavior and the Norm-Activation Theory to Explain Pro-environmental Buying Behavior

Hofenk, D. ; Birgelen, M.J.H. van ; Bloemer, J.M.M. ; Semeijn, J.

2010, External research report
Integrating the TPB and the Norm-Activation Theory to Explain Pro-environmental Buying Behavior

Hofenk, D. ; Birgelen, M.J.H. van ; Bloemer, J.M.M. ; Semeijn, J.

2010, Article in monograph or in proceedings (Proceedings of the 2010 Annual Meeting of the Academy of Management)
Supply chain innovation; a case of sustainable urban freight transport in the Netherlands

Hofenk, D. ; Birgelen, M.J.H. van ; Bloemer, J.M.M. ; Semeijn, J.

2009, Article in monograph or in proceedings (Nofoma Conference)
Duurzame binnenstedelijke distributie nader bekeken: Een onderzoek naar gebruikershoudingen en maatschappelijke en bedrijfsmatige effecten van Binnenstadservice

Hofenk, D. ; Birgelen, M.J.H. van ; Bloemer, J.M.M.

2009, External research report
Complaining through the Internet: Determinants of after Complaint Satisfaction and Its Impact on Loyalty in the Telecommunication Industry

Bloemer, J.M.M. ; Dun, Z. van ; Ligthart, P.E.M.

2008, Article / Letter to editor (Journal of Chinese Marketing, vol. 1, iss. 3, (2008), pp. 25-41)

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