Browsing by Author "Riel, A.C.R. van"

Health Care Communication Technology and Its Promise of Patient Empowerment: Unpacking Patient Empowerment through Patients' Identity Construction

Visser, L.M. ; Bleijenbergh, I.L. ; Benschop, Y.W.M. ; Riel, A.C.R. van

2019, Part of book or chapter of book (Thomas, W.; Hujala, A.; Laulainen, S. (ed.), The Management of Wicked Problems in Health and Social Care, pp. 103-116)

Making a transition toward more mature closed-loop-suppy chain management under deep uncertainty and dynamic complexity: a methodology

Coenen, J.W.E. ; Heijden, R.E.C.M. van der ; Riel, A.C.R. van

2019, Article / Letter to editor (Sustainability, vol. 11, iss. 8, (2019), article 2318)

Unequal Consumers: Consumerist healthcare technologies and their creation of new inequalities

Visser, L.M. ; Benschop, Y.W.M. ; Bleijenbergh, I.L. ; Riel, A.C.R. van

2019, Article / Letter to editor (Organization Studies, vol. 40, iss. 7, (2019), pp. 1025-1044)

What influences manufacturing firms to adopt sustainable process technologies? The relative importance of economic and institutional drivers

Fu, Y. ; Ligthart, P.E.M. ; Kok, R.A.W. ; Riel, A.C.R. van ; Dankbaar, B.

2019, Article in monograph or in proceedings (26th Innovation and Product Development Management Conference)

Understanding approaches to complexity and uncertainty in closed-loop supply chain management: Past findings and future directions

Coenen, J.W.E. ; Heijden, R.E.C.M. van der ; Riel, A.C.R. van

2018, Article / Letter to editor (Journal of Cleaner Production, iss. 201, (2018), pp. 1-13)

Factors affecting sustainable process technology adoption: A systematic literature review

Fu, Y. ; Kok, R.A.W. ; Dankbaar, Ben ; Ligthart, P.E.M. ; Riel, A.C.R. van

2018, Article / Letter to editor (Journal of Cleaner Production, vol. 205, iss. December, (2018), pp. 226-251)

Prying Eyes: A Dramaturgical Approach to Professional Surveillance

Visser, L.M. ; Bleijenbergh, I.L. ; Benschop, Y.W.M. ; Riel, A.C.R. van

2018, Article / Letter to editor (Journal of Management Studies, vol. 55, iss. 4, (2018), pp. 703-727)

Business model innovation and value-creation: the triadic way

Andreassen, T.W.; Lervik-Olsen, L.; Snyder, H.; Riel, A.C.R. van ; Sweeney, J.C.; Vaerenbergh, Y. van

2018, Article / Letter to editor (Journal of Service Management, vol. 29, iss. 5, (2018), pp. 883-906)

Estimating hierarchical constructs using partial least squares: The case of second order composites of factors

Riel, A.C.R. van ; Henseler, J. ; Kemény, I.; Sasovova, Z.

2017, Article / Letter to editor (Industrial Management & Data Systems, vol. 117, iss. 3, (2017), pp. 459-477)

Transitioning from a linear economy towards a circular economy: the case of the apparel industry

Heijden, R.E.C.M. van der ; Coenen, J.W.E. ; Riel, A.C.R. van

2017, Part of book or chapter of book (Moula, M.E.; Sorvari, J.; Oinas, P. (ed.), Constructing a green circular society, pp. 14-38)

The use of gamification mechanics to increase employee and user engagement in participative healthcare services: A study of two cases

Hammedi, W. ; Leclercq, T.; Riel, A.C.R. van

2017, Article / Letter to editor (Journal of Service Management, vol. 28, iss. 4, (2017), pp. 640-661)

An Analysis of the Interaction Effect between Employee Technical and Emotional Competencies in Emotionally Charged Service Encounters

Delcourt, C.C. ; Gremler, D; Zanet, F. de; Riel, A.C.R. van

2017, Article / Letter to editor (Journal of Service Management, vol. 28, iss. 1, (2017), pp. 85-106)

“Don't pretend to be my friend!” When an informal brand communication style backfires on social media

Gretry, A. ; Horvath, C. ; Belei, N.V.T. ; Riel, A.C.R. van

2017, Article / Letter to editor (Journal of Business Research, vol. 74, (2017), pp. 77-89)

Factors affecting sustainable process technology adoption: A systematic literature review

Fu, Y. ; Kok, R.A.W. ; Dankbaar, B. ; Ligthart, P.E.M. ; Riel, A.C.R. van

2016, Article in monograph or in proceedings (International Society for Profession Innovation Management, Innovation Summit)

Employee emotional competence: Construct conceptualization and validation of a customer-based measure

Delcourt, C.C.; Gremler, D.D.; Delcourt, C.C. ; Gremler, D; Riel, A.C.R. van ; Birgelen, M.J.H. van

2016, Article / Letter to editor (Journal of Service Research, vol. 19, iss. 1, (2016), pp. 72-87)

Do online communities change power processes in healthcare? Using case studies to examine the use of online health communities by patients with Parkinson's disease

Visser, L.M. ; Bleijenbergh, I.L. ; Benschop, Y.W.M. ; Riel, A.C.R. van ; Bloem, B.R.

2016, Article / Letter to editor (BMJ Open, vol. 6, iss. 11, (2016), article e012110)

Infusing sustainability into new product development practices: The role of external triggers and internal actors in pursuing change

Blazevic, V. ; Lauche, K. ; Janssen, K.L. ; Riel, A.C.R. van

2015, Article in monograph or in proceedings (Proceedings of the Process Symposium)

One Master and Many End Users: Coordination Practices in Managing a Portfolio of Public Service Innovation Projects

Ambtman, A. den ; Riel, A.C.R. van ; Lauche, K. ; Hammedi, W.

2015, Article in monograph or in proceedings (Pasian, B.; Storm, P. (ed.), Procedia - Social and Behavioral Sciences, pp. 3-19)

The Role of Perceived Employee Emotional Competence in Healthcare Services

Birgelen, M.J.H. van ; Sen, H. ; Riel, A.C.R. van ; Semeijn, J.

2014, Article in monograph or in proceedings (Bigne, E. (ed.), Paradigm Shifts & Interactions)

Conceptualizing intuition as a mental faculty: toward a ‘critique of intuitive reason’ and a process model of intuition

Riel, A.C.R. van ; Horváth, C.

2014, Part of book or chapter of book (Sinclair, M. (ed.), Handbook of Research Methods on Intuition, pp. 42-56)

Infusing sustainability: The role of external triggers and internal actors in pursuing change

Blazevic, V. ; Lauche, K. ; Janssen, K.L. ; Riel, A.C.R. van

2014, Article in monograph or in proceedings (Proceedings of the 6th International Conference on Corporate Sustainability and Responsibility)

Infusing sustainability: The role of external triggers and internal actors in pursuing change

Blazevic, V. ; Lauche, K. ; Janssen, K.L. ; Riel, A.C.R. van

2014, Article in monograph or in proceedings (Proceedings of Academy of Management Annual Meeting)

Effects of perceived employee emotional competence on customer satisfaction and loyalty: The mediating role of rapport

Delcourt, C; Gremler, D.D.; Riel, A.C.R. van ; Birgelen, M.J.H. van

2013, Article / Letter to editor (Journal of Service Management, vol. 24, iss. 1, (2013), pp. 5-24)

Managing in-store logistics: a fresh perspective on retail service

Bouzaabia, O.; Riel, A.C.R. van ; Semeijn, J.

2013, Article / Letter to editor (Journal of Service Management, vol. 24, iss. 2, (2013), pp. 112-129)

The impact of storytelling on the consumer brand experience: The case of a firm-originated story

Lundqvist, A.; Liljander, V.; Gummerus, J.; Riel, A.C.R. van

2013, Article / Letter to editor (Journal of Brand Management, vol. 20, iss. 4, (2013), pp. 283-297)

Innovatie is mensenwerk: een pleidooi voor meer onderzoek naar complexe innovatiestructuren

Riel, A.C.R. van

2013, Part of book or chapter of book (Kok, R.; Lekkerkerk, H.; Vermeulen, P. (ed.), Versterking van innovatie. Liber Amicorum voor Ben Dankbaar, pp. 149-156)

Consumer perceptions of service constellations: implications for service innovation

Riel, A.C.R. van ; Calabretta, G.; Driessen, P.H. ; Hillebrand, B. ; Humphreys, A.; Krafft, M.; Beckers, S.F.M.

2013, Article / Letter to editor (Journal of Service Management, vol. 24, iss. 3, (2013), pp. 314-329)

Improving screening decision making through transactive memory systems: A field study

Hammedi, W. ; Riel, A.C.R. van ; Sasovova, Z.

2013, Article / Letter to editor (Journal of Product Innovation Management, vol. 30, iss. 2, (2013), pp. 316-330)

Collaborative care for patients with Parkinson’s disease: Combining an offline professional network with an online health community for the sustainable provision of care

Riel, A.C.R. van ; Visser, L.M. ; Eijk, M. van der ; Faber, M.J. ; Munneke, M. ; Bloem, B.R.

2013, Part of book or chapter of book (Kandampully, J. (ed.), Service Management in Health and Wellness Services, pp. 311-324)

Strategic Service Innovation Management in Retailing

Riel, A.C.R. van

2012, Part of book or chapter of book (Kandampully, J. (ed.), Service Management: The New Paradigm in Retailing, pp. 83-95)

Waiting for service at the checkout: Negative emotional responses, store image and overall satisfaction

Riel, A.C.R. van ; Semeijn, J.; Ribbink, D.; Bomert-Peters, Y.

2012, Article / Letter to editor (Journal of Service Management, vol. 23, iss. 2, (2012), pp. 144-169)

De fusie van gerechtshoven (deel 1): Een reflectie uit bedrijfskundig perspectief

Riel, A.C.R. van

2012, Article / Letter to editor (Rechtstreeks, vol. 2012, iss. 1, (2012), pp. 41-46)

Effects of perceived employee emotional competence on customer satisfaction and loyalty: The mediating role of rapport

Delcourt, C.C. ; Gremler, D.; Riel, A.C.R. van ; Birgelen, M.J.H. van

2012, External research report

Van risico naar relatie: de rol van integraal risicomanagement in de relatie tussen zorgaanbieder en zorgverzekeraar

Gommans, A.J.M.; Vergauwen, P.G.M.C.; Riel, A.C.R. van

2011, Article / Letter to editor (Management Control & Accounting, vol. 15, iss. 3, (2011), pp. 30-36)

Associative networks. A new approach to market segmentation

Brandt, C; Pahud de Mortanges, C.; Bluemelhuber, C.; Riel, A.C.R. van

2011, Article / Letter to editor (International Journal of Market Research, vol. 53, iss. 2, (2011), pp. 187-207)

EU Deregulation and Dealer-Supplier Relations in Automotive Distribution

Riel, A.C.R. van ; Liljander, V.; Semeijn, J.; Polsa, P.

2011, Article / Letter to editor (Journal of Business and Industrial Marketing, vol. 26, iss. 2, (2011), pp. 115-131)

Technology-based service proposal screening and decision-making effectiveness

Riel, A.C.R. van ; Semeijn, J.; Hammedi, W. ; Henseler, J.

2011, Article / Letter to editor (Management Decision, vol. 49, iss. 5, (2011), pp. 762-783)

Antecedents and Consequences of Reflexivity in New Product Idea Screening

Hammedi, W. ; Riel, A.C.R. van ; Sasovova, Z.

2011, Article / Letter to editor (Journal of Product Innovation Management, vol. 28, iss. 5, (2011), pp. 662-679)

Balancing new product quality and innovativeness through learning and knowledge sharing in NPD teams

Ennabih, A. ; Riel, A.C.R. van ; Sasovova, Z.