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Browsing by Author "Riel, A.C.R. van"
Now showing items 1-50 of 72
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Unequal Consumers: Consumerist healthcare technologies and their creation of new inequalities 2019, Article / Letter to editor (Organization Studies, vol. 40, iss. 7, (2019), pp. 1025-1044) -
Health Care Communication Technology and Its Promise of Patient Empowerment: Unpacking Patient Empowerment through Patients' Identity Construction 2019, Part of book or chapter of book (Thomas, W.; Hujala, A.; Laulainen, S. (ed.), The Management of Wicked Problems in Health and Social Care, pp. 103-116)
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What influences manufacturing firms to adopt sustainable process technologies? The relative importance of economic and institutional drivers 2019, Article in monograph or in proceedings (26th Innovation and Product Development Management Conference) -
Making a transition toward more mature closed-loop-suppy chain management under deep uncertainty and dynamic complexity: a methodology 2019, Article / Letter to editor (Sustainability, vol. 11, iss. 8, (2019), article 2318) -
Business model innovation and value-creation: the triadic way Andreassen, T.W.; Lervik-Olsen, L.; Snyder, H.; Riel, A.C.R. van ; Sweeney, J.C.; Vaerenbergh, Y. van2018, Article / Letter to editor (Journal of Service Management, vol. 29, iss. 5, (2018), pp. 883-906)
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Prying Eyes: A Dramaturgical Approach to Professional Surveillance 2018, Article / Letter to editor (Journal of Management Studies, vol. 55, iss. 4, (2018), pp. 703-727)
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Factors affecting sustainable process technology adoption: A systematic literature review 2018, Article / Letter to editor (Journal of Cleaner Production, vol. 205, iss. December, (2018), pp. 226-251)
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Understanding approaches to complexity and uncertainty in closed-loop supply chain management: Past findings and future directions 2018, Article / Letter to editor (Journal of Cleaner Production, iss. 201, (2018), pp. 1-13)
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Estimating hierarchical constructs using partial least squares: The case of second order composites of factors Riel, A.C.R. van ; Henseler, J. ; Kemény, I.; Sasovova, Z.2017, Article / Letter to editor (Industrial Management & Data Systems, vol. 117, iss. 3, (2017), pp. 459-477)
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The use of gamification mechanics to increase employee and user engagement in participative healthcare services: A study of two cases Hammedi, W. ; Leclercq, T.; Riel, A.C.R. van2017, Article / Letter to editor (Journal of Service Management, vol. 28, iss. 4, (2017), pp. 640-661)
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An Analysis of the Interaction Effect between Employee Technical and Emotional Competencies in Emotionally Charged Service Encounters Delcourt, C.C. ; Gremler, D; Zanet, F. de; Riel, A.C.R. van2017, Article / Letter to editor (Journal of Service Management, vol. 28, iss. 1, (2017), pp. 85-106)
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“Don't pretend to be my friend!” When an informal brand communication style backfires on social media 2017, Article / Letter to editor (Journal of Business Research, vol. 74, (2017), pp. 77-89)
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Transitioning from a linear economy towards a circular economy: the case of the apparel industry 2017, Part of book or chapter of book (Moula, M.E.; Sorvari, J.; Oinas, P. (ed.), Constructing a green circular society, pp. 14-38)
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Factors affecting sustainable process technology adoption: A systematic literature review 2016, Article in monograph or in proceedings (International Society for Profession Innovation Management, Innovation Summit)
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Do online communities change power processes in healthcare? Using case studies to examine the use of online health communities by patients with Parkinson's disease 2016, Article / Letter to editor (BMJ Open, vol. 6, iss. 11, (2016), article e012110)
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Employee emotional competence: Construct conceptualization and validation of a customer-based measure Delcourt, C.C. ; Gremler, D.D.; Gremler, D; Riel, A.C.R. van ; Birgelen, M.J.H. van2016, Article / Letter to editor (Journal of Service Research, vol. 19, iss. 1, (2016), pp. 72-87)
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Infusing sustainability into new product development practices: The role of external triggers and internal actors in pursuing change 2015, Article in monograph or in proceedings (Proceedings of the Process Symposium)
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One Master and Many End Users: Coordination Practices in Managing a Portfolio of Public Service Innovation Projects 2015, Article in monograph or in proceedings (Pasian, B.; Storm, P. (ed.), Procedia - Social and Behavioral Sciences, pp. 3-19)
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The Role of Perceived Employee Emotional Competence in Healthcare Services Birgelen, M.J.H. van ; Sen, H. ; Riel, A.C.R. van ; Semeijn, J.2014, Article in monograph or in proceedings (Bigne, E. (ed.), Paradigm Shifts & Interactions)
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Conceptualizing intuition as a mental faculty: toward a ‘critique of intuitive reason’ and a process model of intuition 2014, Part of book or chapter of book (Sinclair, M. (ed.), Handbook of Research Methods on Intuition, pp. 42-56)
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Infusing sustainability: The role of external triggers and internal actors in pursuing change 2014, Article in monograph or in proceedings (Proceedings of Academy of Management Annual Meeting)
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Infusing sustainability: The role of external triggers and internal actors in pursuing change 2014, Article in monograph or in proceedings (Proceedings of the 6th International Conference on Corporate Sustainability and Responsibility)
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Effects of perceived employee emotional competence on customer satisfaction and loyalty: The mediating role of rapport Delcourt, C; Gremler, D.D.; Riel, A.C.R. van ; Birgelen, M.J.H. van2013, Article / Letter to editor (Journal of Service Management, vol. 24, iss. 1, (2013), pp. 5-24)
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Managing in-store logistics: a fresh perspective on retail service Bouzaabia, O.; Riel, A.C.R. van ; Semeijn, J.2013, Article / Letter to editor (Journal of Service Management, vol. 24, iss. 2, (2013), pp. 112-129)
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The impact of storytelling on the consumer brand experience: The case of a firm-originated story Lundqvist, A.; Liljander, V.; Gummerus, J.; Riel, A.C.R. van2013, Article / Letter to editor (Journal of Brand Management, vol. 20, iss. 4, (2013), pp. 283-297)
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Innovatie is mensenwerk: een pleidooi voor meer onderzoek naar complexe innovatiestructuren 2013, Part of book or chapter of book (Kok, R.; Lekkerkerk, H.; Vermeulen, P. (ed.), Versterking van innovatie. Liber Amicorum voor Ben Dankbaar, pp. 149-156)
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Consumer perceptions of service constellations: implications for service innovation Riel, A.C.R. van ; Calabretta, G.; Driessen, P.H. ; Hillebrand, B. ; Humphreys, A.; Krafft, M.; Beckers, S.F.M.2013, Article / Letter to editor (Journal of Service Management, vol. 24, iss. 3, (2013), pp. 314-329)
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Improving screening decision making through transactive memory systems: A field study Hammedi, W. ; Riel, A.C.R. van ; Sasovova, Z.2013, Article / Letter to editor (Journal of Product Innovation Management, vol. 30, iss. 2, (2013), pp. 316-330)
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Collaborative care for patients with Parkinson’s disease: Combining an offline professional network with an online health community for the sustainable provision of care 2013, Part of book or chapter of book (Kandampully, J. (ed.), Service Management in Health and Wellness Services, pp. 311-324)
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Strategic Service Innovation Management in Retailing 2012, Part of book or chapter of book (Kandampully, J. (ed.), Service Management: The New Paradigm in Retailing, pp. 83-95)
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Waiting for service at the checkout: Negative emotional responses, store image and overall satisfaction Riel, A.C.R. van ; Semeijn, J.; Ribbink, D.; Bomert-Peters, Y.2012, Article / Letter to editor (Journal of Service Management, vol. 23, iss. 2, (2012), pp. 144-169)
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De fusie van gerechtshoven (deel 1): Een reflectie uit bedrijfskundig perspectief 2012, Article / Letter to editor (Rechtstreeks, vol. 2012, iss. 1, (2012), pp. 41-46)
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Effects of perceived employee emotional competence on customer satisfaction and loyalty: The mediating role of rapport Delcourt, C.C. ; Gremler, D.; Riel, A.C.R. van ; Birgelen, M.J.H. van2012, External research report
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Van risico naar relatie: de rol van integraal risicomanagement in de relatie tussen zorgaanbieder en zorgverzekeraar Gommans, A.J.M.; Vergauwen, P.G.M.C.; Riel, A.C.R. van2011, Article / Letter to editor (Management Control & Accounting, vol. 15, iss. 3, (2011), pp. 30-36)
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Associative networks. A new approach to market segmentation Brandt, C; Pahud de Mortanges, C.; Bluemelhuber, C.; Riel, A.C.R. van2011, Article / Letter to editor (International Journal of Market Research, vol. 53, iss. 2, (2011), pp. 187-207)
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EU Deregulation and Dealer-Supplier Relations in Automotive Distribution Riel, A.C.R. van ; Liljander, V.; Semeijn, J.; Polsa, P.2011, Article / Letter to editor (Journal of Business and Industrial Marketing, vol. 26, iss. 2, (2011), pp. 115-131)
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Antecedents and Consequences of Reflexivity in New Product Idea Screening Hammedi, W. ; Riel, A.C.R. van ; Sasovova, Z.2011, Article / Letter to editor (Journal of Product Innovation Management, vol. 28, iss. 5, (2011), pp. 662-679)
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Technology-based service proposal screening and decision-making effectiveness Riel, A.C.R. van ; Semeijn, J.; Hammedi, W. ; Henseler, J.2011, Article / Letter to editor (Management Decision, vol. 49, iss. 5, (2011), pp. 762-783)
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EU Deregulation and Dealer-supplier Relations in Automotive Distribution Riel, A.C.R. van ; Liljander, V.; Semeijn, J.; Polsa, P.2010, External research report
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Waiting for Service at the Checkout: Wait Experience, Store Image and Overall Satisfaction Riel, A.C.R. van ; Ribbink, D.; Semeijn, J.; Bomert-Peters, Y.2010, External research report
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MarCom Metrics: Proposing a Practical, Result-oriented Compensation Model for a Sustainable Advertising Industry Verheijden, K.; Riel, A.C.R. van2010, External research report
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Emocomp! A Customer Based Scale for Measuring Emotional Competences in Service Employees Delcourt, C.C. ; Riel, A.C.R. van ; Birgelen, M.J.H. van ; Gremler, D.D.2010, External research report
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Technology-based Service Proposal Screening: Decision Making Effectiveness and Innovation Success Riel, A.C.R. van ; Semeijn, J.; Hammedi, W. ; Henseler, J.2010, External research report
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Antecedents and Consequences of Reflexivity in New Product Idea Screening Hammedi, W. ; Riel, A.C.R. van ; Sasovova, Z.2010, External research report
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Balancing new product quality and innovativeness through learning and knowledge sharing in NPD teams Ennabih, A. ; Riel, A.C.R. van ; Sasovova, Z.2010, External research report
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Modelling Consumer Responses to an Apparel Store Brand: Store Image as a Risk Reducer Liljander, V.; Polsa, P.; Riel, A.C.R. van2009, Article / Letter to editor (Journal of Retailing and Consumer Services, vol. 16, iss. 4, (2009), pp. 281-290)
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Perceived Logistics Service Quality-Driven Store Loyalty Hammedi, W. ; Riel, A.C.R. van ; Semeijn, J.2009, Article in monograph or in proceedings (EIRASS Conference 2009 Proceedings)
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Technology readiness and the evaluation and adoption of self-service technologies Liljander, V.; Gillberg, F.; Gummerus, J.; Riel, A.C.R. van2006, Article / Letter to editor (Journal of Retailing and Consumer Services, vol. 13, iss. 3, (2006), pp. 177-191)
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Managing the waiting experience at checkout Riel, A.C.R. van ; Semeijn, J.; Ribbink, D.; Peters, Y.2006, Article in monograph or in proceedings ()
Now showing items 1-50 of 72
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