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Browsing by Author "Birgelen, M.J.H. van"
Now showing items 51-74 of 74
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Customer evaluations of after-sales service contact modes: An empirical analysis of national culture's consequences Birgelen, M.J.H. van ; Ruyter, K. de; Jong, A de; Wetzels, M.2002, Article / Letter to editor (International Journal of Research in Marketing, vol. 19, iss. 1, (2002), pp. 43-64) -
Conceptualizing and Isolating Cultural Differences in Performance Data in International High-Tech Industrial Markets Birgelen, M.J.H. van ; Ruyter, K. de; Wetzels, M.2001, Article / Letter to editor (Industrial Marketing Management, vol. 30, iss. 1, (2001), pp. 23-35)
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New Service Development and Innovation in the New Economy 2001, Book review (International Journal of Service Industry Management, vol. 12, iss. 5, (2001), pp. 526-528) -
Niet alleen de mening van de klant telt! Een onderzoek naar het effect van de mening van gebruikers van marktonderzoekinformatie Birgelen, M.J.H. van ; Ruyter, K. de; Wetzels, M.2001, Part of book or chapter of book (Bronner et al. (ed.), Ontwikkelingen in het marktonderzoek. Jaarboek 2001 van de MarktOnderzoek Associatie, pp. 201-214)
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What factors determine use of quality-related marketing research information? An empirical investigation Birgelen, M.J.H. van ; Ruyter, K. de; Wetzels, M.2001, Article / Letter to editor (Total Quality Management, vol. 12, iss. 4, (2001), pp. 521-534)
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What Makes Service Research Centers Effective? Birgelen, M.J.H. van ; Ruyter, K. de; Wetzels, M.2001, Article / Letter to editor (Journal of Service Research, vol. 3, iss. 3, (2001), pp. 265-273)
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The Impact of Incomplete Information on the Use of Marketing Research Intelligence in International Service Settings: An Experimental Study Birgelen, M.J.H. van ; Ruyter, K. de; Wetzels, M.2000, Article / Letter to editor (Journal of Service Research, vol. 2, iss. 4, (2000), pp. 372-387)
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Moments of sorrow and joy: An empirical assessment of the complementary value of critical incidents in understanding customer service evaluations Odekerken-Schroder, G.; Birgelen, M.J.H. van ; Lemmink, J.; Ruyter, K. de; Wetzels, M.2000, Article / Letter to editor (European Journal of Marketing, vol. 34, iss. 1/2, (2000), pp. 107-125)
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Instructor's manual to accompany Services Marketing Management: An International Perspective Kasper, J.D.P. ; Helsdingen, P.J.C. van; Vries Jr., W. de; Vree, M. de; Birgelen, M.J.H. van1999, Book (monograph) -
The role of univesity-based centers in services marketing research: An empirical assessment Birgelen, M.J.H. van ; Ruyter, K. de; Wetzels, M.1999, Article in monograph or in proceedings (Frontiers in Services Conference)
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Werkdruk in call centers: Een analyse van oorzaken en gevolgen Ruyter, K. de; Wetzels, M.; Birgelen, M.J.H. van1999, Article / Letter to editor (Maandblad voor Accountancy en Bedrijfseconomie, vol. 73, iss. 12, (1999), pp. 696-704)
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How do customers react to critical service encounters? A cross-sectional perspective Ruyter, K. de; Wetzels, M.; Birgelen, M.J.H. van1999, Article / Letter to editor (Total Quality Management, vol. 10, iss. 8, (1999), pp. 1131-1145)
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Boven op de markt of onder in de la? Marktonderzoek onderzocht Birgelen, M.J.H. van ; Ruyter, K. de; Wetzels, M.1999, Article / Letter to editor (Tijdschrift voor Marketing, vol. 33, iss. Maart, (1999), pp. 2-6)
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Wat bepaalt de effectiviteit van marktonderzoek informatie: Een gebruikersonderzoek Birgelen, M.J.H. van ; Ruyter, K. de; Wetzels, M.1999, Part of book or chapter of book (Bronner et al. (ed.), Recente Ontwikkelingen in het Marktonderzoek: Jaarboek 1999 van de Nederlandse Vereniging voor Marktonderzoek en Informatiemanagement, pp. 9-23)
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Marketing service relationships: The role of commitment Wetzels, M.; Ruyter, K. de; Birgelen, M.J.H. van1998, Article / Letter to editor (Journal of Business and Industrial Marketing, vol. 13, iss. 4/5, (1998), pp. 406-423)
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Consumer ethnocentrism in international services marketing Ruyter, K. de; Birgelen, M.J.H. van ; Wetzels, M.1998, Article / Letter to editor (International Business Review, vol. 7, iss. 2, (1998), pp. 185-202)
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Marketing intelligence use in business-to-business organisations: The development of a conceptual framework Birgelen, M.J.H. van ; Ruyter, K. de; Wetzels, M.1998, Article in monograph or in proceedings (27th Conference of the European Marketing Academy)
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Hoe reageren klanten op kwaliteit in dienstverlening? Twee perspectieven Ruyter, K. de; Wetzels, M.; Birgelen, M.J.H. van1997, Part of book or chapter of book (Bronner et al. (ed.), Recente Ontwikkelingen in het Marktonderzoek: Jaarboek 1997 van de Nederlandse Vereniging voor Marktonderzoek en Informatiemanagement, pp. 123-138)
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Determinants of general practice service quality: An experimental approach Aben, C.; Ruyter, K. de; Wetzels, M.; Birgelen, M.J.H. van1997, Article in monograph or in proceedings (26th Conference of the European Marketing Academy)
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Commitment in service relationships: An empirical test of its antecedents and consequences Birgelen, M.J.H. van ; Wetzels, M.; Ruyter, K. de1997, Article in monograph or in proceedings (26th Conference of the European Marketing Academy)
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Ain't it much, if it ain't Dutch?: An application of the consumer ethnocentrism concept to international services in The Netherlands Wetzels, M.; Birgelen, M.J.H. van ; Ruyter, K. de1996, Article in monograph or in proceedings (25th Conference of the European Marketing Academy)
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Rapport De Klantgerichtheidsbarometer 1996 Ruyter, K. de; Wetzels, M.; Birgelen, M.J.H. van1996, Article / Letter to editor (Intermediair, vol. 32, iss. 13, (1996))
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Etnocentrisme en diensten: Een onderzoek onder Nederlandse consumenten Ruyter, K. de; Birgelen, M.J.H. van ; Wetzels, M.1996, Article / Letter to editor (Maandblad voor Accountancy en Bedrijfseconomie, vol. 12, (1996), pp. 677-688)
Now showing items 51-74 of 74
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