Browsing by Author "Loon, D. van"
Measuring Process Experience: A Collaborative Modelling Instrument for Determining the Impact of a New Law on Public Service Experience Hoppenbrouwers, S.; Wilmont, I.; Loon, D. van; Geest, T. van der; Oppl, S.2018, Article in monograph or in proceedings (Stary, C. (ed.), S-BPM ONE '18: the 10th International Conference on Subject-Oriented Business Process Management will take place on April 5-6, 2018 at the Johannes Kepler University Linz, Austria, pp. 1-11)