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Browsing by Author "Bloemer, J.M.M."
Now showing items 1-50 of 78
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Consumer motives and willingness to co-create in professional and generic services Neghina, C.; Bloemer, J.M.M. ; Birgelen, M.J.H. van ; Caniëls, M.C.J.2017, Article / Letter to editor (Journal of Service Management, vol. 28, iss. 1, (2017), pp. 157-181) -
Consumer control in service recovery: beyond decisional control 2017, Article / Letter to editor (Journal of Service Management, vol. 28, iss. 3, (2017), pp. 499-519)
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How and When Retailers’ Sustainability Efforts Translate into Positive Consumer Responses: The Interplay Between Personal and Social Factors Hofenk, D.; Hofenk, D. ; Birgelen, M.J.H. van ; Bloemer, J.M.M. ; Semeijn, J.2017, Article / Letter to editor (Journal of Business Ethics, vol. 156, iss. 2, , pp. 473-492) -
Is more customer control of services always better? 2016, Article / Letter to editor (Journal of Service Management, vol. 27, iss. 2, (2016), pp. 218-246)
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The effects of third party arbitration: a field experiment 2016, Article / Letter to editor (Journal of Consumer Affairs, vol. 50, iss. 3, (2016), pp. 585-610)
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An activities-based approach to network management: An explorative study Manser, K. ; Hillebrand, B. ; Klein Woolthuis, R.J.A.; Ziggers, G.W. ; Driessen, P.H. ; Bloemer, J.M.M. ; Klein Woolthuis, R.2016, Article / Letter to editor (Industrial Marketing Management, vol. 55, (2016), pp. 187-199)
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Value cocreation in service interactions. Dimensions and antecedents Neghina, C.; Caniëls, M.C.J.; Bloemer, J.M.M. ; Birgelen, M.J.H. van2015, Article / Letter to editor (Marketing Theory, vol. 15, iss. 2, (2015), pp. 221-242)
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Using customer contact centres as relationship marketing instruments Aa, Z. van der; Bloemer, J.M.M. ; Henseler, J.2015, Article / Letter to editor (Service Business, vol. 9, iss. 2, (2015), pp. 185-208)
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Activity sets in multi-organizational ecologies: a project-level perspective on sustainable energy innovations 2015, Article / Letter to editor (Technological Forecasting and Social Change, vol. 90, iss. B, (2015), pp. 444-455)
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What motivates consumers to cocreate? Comparing professional and generic services Neghina, C.; Bloemer, J.M.M. ; Birgelen, M.J.H. van ; Caniëls, M.C.J.2014, Article in monograph or in proceedings (ANZMAC 2014 : Annual Conference proceedings : Agents of change, pp. 1029)
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Frontline employees' intercultural competence: Does it impact customers' evaluations of intercultural service encounters? Hoefnagels, A.H.J.M.; Pluymaekers, M. ; Hoefnagels, A.H.J.M. ; Bloemer, J.M.M. ; Pluymaekers, M2014, Article in monograph or in proceedings (, pp. 897)
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Customer demotion in hierarchical loyalty programmes Berlo, G.; Bloemer, J.M.M. ; Blazevic, V.2014, Article / Letter to editor (The Service Industries Journal, vol. 34, iss. 11, (2014), pp. 922-937)
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The effects of mainstreaming fairtrade on product fairness 2014, Article in monograph or in proceedings ()
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On the role of culture in establishing consumer-brand relationships 2013, Article in monograph or in proceedings (EMAC 2013 Annual Conference Proceedings) -
Trust and affective commitment as energizing forces for export performance Bloemer, J.M.M. ; Pluymaekers, M; Odekerken, A.2013, Article / Letter to editor (International Business Review, vol. 22, iss. 2, (2013), pp. 363-380)
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Look in the mirror: does it satisfy you when you see what you value? 2013, Part of book or chapter of book (Achterbergh, J.; Benschop, Y.; Hendriks, P. (ed.), Op zoek naar het andere. Een liber amoricum voor Hans Doorewaard, pp. 123-138)
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Value co-creation in service interactions: dimensions and antecedents Neghina, C.; Caniels, M.; Bloemer, J.M.M. ; Birgelen, M.J.H. van2013, Article in monograph or in proceedings (, pp. 655-662)
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More is not always better; The pivotal role of desire for control in affecting service attitudes and behavior 2013, Article in monograph or in proceedings (, pp. 4-7-2013-7-7-2013)
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Managing brands and customer engagement in online brand communities Wirtz, J.; Ambtman, A. den ; Bloemer, J.M.M. ; Horváth, C. ; Ramaseshan, B.; Klundert, J. van de; Gurdan Canli, Z.; Kandampully, J.2013, Article / Letter to editor (Journal of Service Management, vol. 24, iss. 3, (2013), pp. 223-244)
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Binnenstadservice: innovatie in binnenstedelijke distributie 2013, Part of book or chapter of book (Kok, R.; Lekkerkerk, H.; Vermeulen, P. (ed.), Versterking van innovatie. Liber Amoricum voor Ben Dankbaar, pp. 85-96)
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The Effect of the Frontline Employee's Intercultural Competence on the Evaluations and Behavioural Outcomes of an Intercultural Service Encounters Hoefnagels, A.H.J.M. ; Bloemer, J.M.M. ; Pluymaekers, M2013, Article in monograph or in proceedings ()
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The effect of the frontline employee’s intercultural competence on customer evaluations and behavioral outcomes of an intercultural service encounter Hoefnagels, A.H.J.M. ; Odekerken, A.; Bloemer, J.M.M.2013, Article in monograph or in proceedings ()
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Customer-Care-Center-Qualität – Messung und Nutzung Dun, Z. van ; Bloemer, J.M.M. ; Henseler, J. ; Roemer, E.2013, Article / Letter to editor (Marketing Review St. Gallen, vol. 30, iss. 3, (2013), pp. 16-24)
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Reducing employee turnover through customer contact center job quality Aa, Z. van der; Bloemer, J.M.M. ; Henseler, J.2012, Article / Letter to editor (International Journal of Human Resource Management, vol. 23, iss. 18, (2012), pp. 3925-3941)
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The effects of symbolic congruencies on brand attitudes Bloemer, J.M.M. ; Zhang, J. ; Birgelen, M.J.H. van ; Kasper, H.2012, Article in monograph or in proceedings (, pp. 32)
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Job quality in the customer contact centre: conceptual foundation and scale development 2012, Article / Letter to editor (The Service Industries Journal, vol. 32, iss. 2, (2012), pp. 171-196)
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The karma of the chameleon: intercultural competence as an antecedent of frontline employees’ job attitudes and behaviors in the hotel sector Hoefnagels, A.H.J.M. ; Odekerken, A.; Bloemer, J.M.M.2012, Article in monograph or in proceedings ()
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Perceived customer contact centre quality: conceptual foundation and scale development 2011, Article / Letter to editor (The Service Industries Journal, vol. 31, iss. 8, (2011), pp. 1347-1363)
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Hoe beïnvloeden loyaliteitsprogramma’s klantloyaliteit? 2011, Part of book or chapter of book (Jaarboek MarktOnderzoek Associatie 2011, pp. 133-148)
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Impact of value congruence on affective commitment: examining the moderating effects 2011, Article / Letter to editor (Journal of Service Management, vol. 22, iss. 2, (2011), pp. 160-182)
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Country-image discourse model: Unraveling meaning, structure, and function of country images 2011, Article / Letter to editor (Journal of Business Research, vol. 64, iss. 12, (2011), pp. 1259-1269)
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Relatiemanagement in een internationale context: van wetenschap naar praktijk 2010, Part of book or chapter of book (Tjemkes, B.; Hout, T. van den; Schrijver, I. (ed.), Strategie in verhouding. Liber Amicorum Godfroij, pp. 191-204)
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The psychological antecedents of employee referrals 2010, Article / Letter to editor (International Journal of Human Resource Management, vol. 21, iss. 10, (2010), pp. 1769-1792)
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Integrating the Theory of Planned Behavior and the Norm-Activation Theory to Explain Pro-environmental Buying Behavior Hofenk, D. ; Birgelen, M.J.H. van ; Bloemer, J.M.M. ; Semeijn, J.2010, External research report
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Integrating the Theory of Planned Behavior and the Norm-Activation Theory to Explain Pro-environmental Buying Behavior Hofenk, D. ; Birgelen, M.J.H. van ; Bloemer, J.M.M. ; Semeijn, J.2010, External research report
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Integrating the TPB and the Norm-Activation Theory to Explain Pro-environmental Buying Behavior Hofenk, D. ; Birgelen, M.J.H. van ; Bloemer, J.M.M. ; Semeijn, J.2010, Article in monograph or in proceedings (Proceedings of the 2010 Annual Meeting of the Academy of Management)
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Coping with confusion: The case of the Dutch mobile phone market 2010, Article / Letter to editor (Managing Service Quality: an International Journal, vol. 20, iss. 2, (2010), pp. 140-160)
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Coping with confusion: the case of the Dutch mobile phone market 2009, Article in monograph or in proceedings (Quis 11)
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The impact of value congruence on affective commitment: examining the moderating effects of preference for consistency, switching costs and demographic characteristics 2009, Article in monograph or in proceedings (Quis 11)
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The importance of symbolic congruences for consumer attitudes towards brands: an examination of self-, personality- and value congruence 2009, Article in monograph or in proceedings (EMAC 2009)
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Supply chain innovation; a case of sustainable urban freight transport in the Netherlands Hofenk, D. ; Birgelen, M.J.H. van ; Bloemer, J.M.M. ; Semeijn, J.2009, Article in monograph or in proceedings (Nofoma Conference)
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The CoO-ELM model: a theoretical framework for the cognitive processes underlying country of origin effects. 2009, Article / Letter to editor (European Journal of Marketing, vol. 43, iss. 1, (2009), pp. 62-89)
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Wat is de invloed van het volume van achtergrondmuziek op de emoties, het denken en het gedrag van supermarktmedewerkers? Birgelen, M.J.H. van ; Groven, F.; Semeijn, J.; Bloemer, J.M.M.2008, Part of book or chapter of book (Bronner, A.E.; Dekker, P. (ed.), Ontwikkelingen in het Marktonderzoek: Jaarboek 2008 van de MarktOnderzoekAssociatie, pp. 227-247)
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Systems constellations : A better way to identify branding opportunities? Jurg, W.; Bloemer, J.M.M. ; Doorewaard, J.A.C.M. ; Peelen, E.; Simons, R.2008, Article / Letter to editor (Journal of Brand Management, vol. 15, iss. 1, (2008), pp. 239-257)
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Complaining through the Internet: Determinants of after Complaint Satisfaction and Its Impact on Loyalty in the Telecommunication Industry 2008, Article / Letter to editor (Journal of Chinese Marketing, vol. 1, iss. 3, (2008), pp. 25-41)
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The Impact of Value Congruence on Consumer-Service Brand Relationships 2008, Article / Letter to editor (Journal of Service Research, vol. 11, iss. 2, (2008), pp. 161-179)
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Now showing items 1-50 of 78
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