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Full Text	Issue Date	Title	Author(s)
	2011	Van risico naar relatie : de rol van integraal risicomanagement in de relatie tussen zorgaanbieder en zorgverzekeraar	Gommans, A.J.M.; Vergauwen, P.G.M.C.; Riel, A.C.R. van
	2011	Technology-based service proposal screening and decision-making effectiveness	Riel, A.C.R. van; Semeijn, J.; Hammedi, W.; Henseler, J.
	2011	Antecedents and Consequences of Reflexivity in New Product Idea Screening	Hammedi, W.; Riel, A.C.R. van; Sasovova, Z.
	2011	EU Deregulation and Dealer-Supplier Relations in Automotive Distribution	Riel, A.C.R. van; Liljander, V.; Semeijn, J.; Polsa, P.
	2011	Associative networks. A new approach to market segmentation	Brandt, C.; Pahud de Mortanges, C.; Bluemelhuber, C.; Riel, A.C.R. van
	2010	Marketingwetenschap: een copernicaanse revolutie	Riel, A.C.R. van
	2010	Balancing new product quality and innovativeness through learning and knowledge sharing in NPD teams	Ennabih, A.; Riel, A.C.R. van; Sasovova, Z.
	2010	Antecedents and consequences of reflexivity in new product idea screening	Hammedi, W.; Riel, A.C.R. van; Sasovova, Z.
	2010	Waiting for Service at the Checkout: Wait Experience, Store Image and Overall Satisfaction	Riel, A.C.R. van; Ribbink, D.; Semeijn, J.; Bomert-Peters, Y.
	2010	MarCom Metrics: proposing a practical, result-oriented compensation model for a sustainable advertising industry	Verheijden, K.; Riel, A.C.R. van
	2010	EU Deregulation and Dealer-supplier Relations in Automotive Distribution	Riel, A.C.R. van; Liljander, V.; Semeijn, J.; Polsa, P.
	2010	Technology-based Service Proposal Screening: Decision Making Effectiveness and Innovation Success	Riel, A.C.R. van; Semeijn, J.; Hammedi, W.; Henseler, J.
	2010	Emocomp! : a customer based scale for measuring emotional competences in service employees	Delcourt, C.; Riel, A.C.R. van; Birgelen, M.J.H. van; Gremler, D.D.
	2009	Linking contact employee emotional intelligence to customer perceptions	Delcourt, C.; Riel, A.C.R. van; Birgelen, M.J.H. van
	2009	Perceived Logistics Service Quality-Driven Store Loyalty	Hammedi, W.; Riel, A.C.R. van; Semeijn, J.
	2009	Modelling Consumer Responses to an Apparel Store Brand: Store Image as a Risk Reducer	Liljander, V.; Polsa, P.; Riel, A.C.R. van
	2009	Linking frontline employees’ emotional intelligence to customer perceptions in a service delivery context	Delcourt, C.; Riel, A.C.R. van; Birgelen, M.J.H. van

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