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Full Text	Issue Date	Title	Author(s)
	2011	Referral Behavior in Member-gets-member campaigns: The Role of Premium Size and Tie Strength	Henseler, J.; Hassenburs, A.-K.; Birgelen, M.J.H. van
	2011	Communication Channels for In-home Services: The Moderating Role of Customer Participation	Birgelen, M.J.H. van; Dellaert, B.G.; Ruyter, K. de
	2011	Mental simulation in an advertising context: A process focused versus an outcome focused approach	Groot, Stefan de; Birgelen, M.J.H. van; Horváth, C.
	2011	How websites can create trust : the mechanisms that build initial trust in e-commerce environments	Driessen, P.H.; Birgelen, M.J.H. van; Rongen, Eric
	2011	Hoe beïnvloeden loyaliteitsprogramma’s klantloyaliteit?	Hofenk, D.; Hillebrand, B.; Birgelen, M.J.H. van; Bloemer, J.M.M.
	2011	Explaining pro-environment consumer behavior in air travel	Birgelen, M.J.H. van; Semeijn, J.; Behrens, P.
	2010	Explaining consumer intentions to adopt online consumer reviews	Birgelen, M.J.H. van; Robben, R.; Henseler, J.
	2010	Explaining Pro-environment Consumer Behavior in Air Travel	Birgelen, M.J.H. van; Semeijn, J.; Behrens, P.
	2010	Integrating the TPB and the Norm-Activation Theory to Explain Pro-environmental Buying Behavior	Hofenk, D.; Birgelen, M.J.H. van; Bloemer, J.M.M.; Semeijn, J.
	2010	Integrating the Theory of Planned Behavior and the Norm-Activation Theory to Explain Pro-environmental Buying Behavior	Hofenk, D.; Birgelen, M.J.H. van; Bloemer, J.M.M.; Semeijn, J.
	2010	Emocomp! : a customer based scale for measuring emotional competences in service employees	Delcourt, C.; Riel, A.C.R. van; Birgelen, M.J.H. van; Gremler, D.D.
	2009	Linking contact employee emotional intelligence to customer perceptions	Delcourt, C.; Riel, A.C.R. van; Birgelen, M.J.H. van
	2009	Consumer worldmindedness and consumer cosmopolitanism: Comparing two scales	Tommel, G.; Nijssen, E.J.; Birgelen, M.J.H. van
	2009	Op maat oplossingen voor duurzamere stedelijke distributie	Hendriks, B.; Hofenk, D.; Quak, H.; Rooijen, T. van; Birgelen, M.J.H. van
	2009	Supply chain innovation; a case of sustainable urban freight transport in the Netherlands	Hofenk, D.; Birgelen, M.J.H. van; Bloemer, J.M.M.; Semeijn, J.
	2009	Increasing hotel responsiveness to customers through information sharing	Tiedemann, N.; Birgelen, M.J.H. van; Semeijn, J.
	2009	Packaging and pro-environmental consumption behavior: Investigating purchase and disposal decisions for beverages	Birgelen, M.J.H. van; Semeijn, J.; Keicher, M.
	2009	Duurzame binnenstedelijke distributie nader bekeken: Een onderzoek naar gebruikershoudingen en maatschappelijke en bedrijfsmatige effecten van Binnenstadservice	Hofenk, D.; Birgelen, M.J.H. van; Bloemer, J.M.M.
	2009	Linking frontline employees’ emotional intelligence to customer perceptions in a service delivery context	Delcourt, C.; Riel, A.C.R. van; Birgelen, M.J.H. van
	2008	Effectiveness of corporate employment web sites. How content and form influences intentions to apply	Birgelen, M.J.H. van; Wetzels, M.G.M.; Dolen, W.M. van
	2008	Wat is de invloed van het volume van achtergrondmuziek op de emoties, het denken en het gedrag van supermarktmedewerkers?	Groven, F.; Semeijn, J.; Bloemer, J.M.M.; Birgelen, M.J.H. van
	2006	Multi-channel service retailing: The effects of channel performance satisfaction on behavioral intentions	Birgelen, M.J.H. van; Jong, A de; Ruyter, J.C.

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