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 | publisher's version | 798.39 kB | Adobe PDF | Under Embargo
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| Title: | Perceived customer contact centre quality: conceptual foundation and scale development |
| Author(s): | Dun, Z. van
Bloemer, J.M.M. (107548410)
Henseler, J. (234632577) |
| Publication year: | 2011 |
| Document type: | Article / Letter to editor |
| Journal: | The Service Industries Journal |
| ISSN: | 0264-2069 |
| Volume: | vol. 31 |
| Issue: | iss. 8 |
| Start page: | p. 1347 |
| End page: | p. 1363 |
| Number of pages: | 17 p. |
| Related link(s): | http://dx.doi.org/10.1080/02642060903437584 |
| Subject: | Responsible Organization |
| Organization: | Bedrijfswetenschappen
Marketing |
| Appears in Collections: | Academic bibliography
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Please use this identifier to cite or link to this item:
http://hdl.handle.net/2066/95373
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