The role of the customer contact center in relationship marketing. Empirical studies on the added value of the quality of the customer contact center in relationship marketing, from a customer and employee perspective

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Title:	The role of the customer contact center in relationship marketing. Empirical studies on the added value of the quality of the customer contact center in relationship marketing, from a customer and employee perspective
Author(s):	Dun, Z. van
Publication year:	2012
Document type:	Dissertation
Publisher:	Nijmegen : Radboud Universiteit Nijmegen
Number of pages:	XII, 188 p.
Annotation:	Radboud Universiteit Nijmegen, 8 februari 2012
Subject:	Responsible Organization
Organization:	Bedrijfswetenschappen
Appears in Collections:	Academic bibliography

Please use this identifier to cite or link to this item: http://hdl.handle.net/2066/93574