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 | publisher's version | 187.45 kB | Adobe PDF | Under Embargo
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| Title: | Emocomp! : a customer based scale for measuring emotional competences in service employees |
| Author(s): | Delcourt, C.
Riel, A.C.R. van (243202121)
Birgelen, M.J.H. van (181431122)
Gremler, D.D. |
| Publication year: | 2010 |
| Document type: | External research report |
| Publisher: | Nijmegen : Radboud Universiteit Nijmegen |
| Series: | Working Paper Series in Management ; MAR10-10 |
| Subject: | Relational Enterprise |
| Organization: | Marketing |
| Appears in Collections: | Academic bibliography
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Please use this identifier to cite or link to this item:
http://hdl.handle.net/2066/86788
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