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| Title: | Linking frontline employees’ emotional intelligence to customer perceptions in a service delivery context |
| Author(s): | Delcourt, C.
Riel, A.C.R. van (243202121)
Birgelen, M.J.H. van (181431122) |
| Publication year: | 2009 |
| Document type: | Article in monograph or in proceedings |
| Book title: | 16th Recent Advances in Retailing & Services Science Conference (EIRASS) |
| Publisher: | [S.l. : s.n.] |
| Annotation: | 16th Recent Advances in Retailing & Services Science Conference (EIRASS), 6 juli 2009, Niagara Falls, Canada |
| Subject: | Relational Enterprise |
| Organization: | Marketing |
| Appears in Collections: | Academic bibliography
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Please use this identifier to cite or link to this item:
http://hdl.handle.net/2066/82537
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