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Browsing by Faculty / Department Relatiemanagement - t/m 2007

Full Text	Issue Date	Title	Author(s)
	2004	Applying Bayesian networks in practical customer satisfaction studies	Jaronski, W.; Bloemer, J.M.M.; Hoof, K. van; Wets, G.
	2004	Loyaliteit: een verruimende kijk op trouw	Bloemer, J.M.M.; Kasper, H.
	2004	Why consumers resist relationships with service providers	Hillebrand, B.; Bloemer, J.M.M.
	2004	De invloed van sociale affiliatie en relatiegeneigdheid op de trouw van consumenten	Bloemer, J.M.M.
	2004	Exploiting sensitivity analysis in Bayesian networks for consumer satisfaction study	Jaronski, W.; Bloemer, J.M.M.; Hoof, K. van; Wets, G.
	2004	Constraints and dedication as drivers for relation commitment: an empirical study in a health-care context.	Odekerken-Schröder, G.J.; Bloemer, J.M.M.
	2005	The psychology behind commitment and loyalty : an empirical study in a bank setting	Bloemer, J.M.M.; Odekerken-Schröder, G.J.; Troilo, Gabrielle
	2005	Market positions and the relationship between market orientation and (non)-financial performance : The Dutch case	Kasper, J.D.P.; Bloemer, J.M.M.; Metear, S.
	2005	The branding constellation	Jurg, W.; Bloemer, J.M.M.; Doorewaard, J.A.C.M.
	2005	Inductive developments of customer E-loyalty theory with Bayesian networks	Jaronski, W.; Hoof, K. van; Bloemer, J.M.M.
	2005	Developing and validating a multidimensional Service-Brand Values Scale	Zhang, J.; Bloemer, J.M.M.
	2006	Multi-channel service retailing: The effects of channel performance satisfaction on behavioral intentions	Birgelen, M.J.H. van; Jong, A de; Ruyter, J.C.
	2006	Generic strategies and market positions as moderators in the relationship between market orientation and (non-) financial performance of service firms : evidence from the UK, Australia, New Zealand, Ireland and Austria.	Kasper, H.; Bloemer, J.M.M.; Greenley, G.; Hooley, G.; Matear, S.
	2006	Ga eens buiten de geijkte onderzoekslijnen kleuren: uitwerking van een nieuwe kwalitatieve techniek om merkvragen te identificeren	Jurg, W.; Bloemer, J.M.M.; Simons, R.
	2006	Validity of brand constellations	Jurg, W.; Bloemer, J.M.M.; Doorewaard, J.A.C.M.; Avlonitis, G.J.; Papavassiliou, N., et al
	2006	The role of employee relationship proneness in creating employee loyalty	Bloemer, J.M.M.; Odekerken-Schröder, G.J.
	2006	The effect of service-brand value congruence on consumer behaviour in the service market : direct or indirect value congruence?	Zhang, J.; Bloemer, J.M.M.
	2006	Generic strategies and market positions as moderators in the relationship between market orientation and (non)financial performance : evidence from the UK, Australia, New Zealand, Ireland and Austria	Kasper, H.; Bloemer, J.M.M.; Matear, S.
	2007	Effects of personal values on customer satisfaction : an empirical test of the value percept disparity and the value disconfirmation model	Bloemer, J.M.M.; Dekker, D.J.
	2007	An extended framework to understand the antecedents of employee loyalty	Bloemer, J.M.M.; Odekerken-Schröder, G.J.; Kasper, H.