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Browsing by Author Ruyter, K. de
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Issue Date
Title
Author(s)
2011
Tackling the challenges of cross-/up-selling in customer service encounters: the employees perspective
Jasmand, C.
;
Blazevic, V.
;
Ruyter, K. de
2011
Communication Channels for In-home Services: The Moderating Role of Customer Participation
Birgelen, M.J.H. van
;
Dellaert, B.G.
;
Ruyter, K. de
Showing results 1 to 2 of 2
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