DSpace at RU >

Browsing by Author Dun, Z. van

Full Text	Issue Date	Title	Author(s)
	2012	The role of the customer contact center in relationship marketing. Empirical studies on the added value of the quality of the customer contact center in relationship marketing, from a customer and employee perspective	Dun, Z. van
	2011	Perceived customer contact centre quality: conceptual foundation and scale development	Dun, Z. van; Bloemer, J.M.M.; Henseler, J.